Tru by Hilton Gaylord

Great hotel, very friendly staff, very clean rooms, very recommend

The hotel was new and clean. The rooms were large and modern. Would recommend staying at this location.

I reserved a handicap room and ended up way down a hallway, not a handicap room, and there was no chair in the shower. I battle with MS and it affects my legs, so walking and standing is extremely difficult for me. They did switch us to a handicap room, which the wall paper was peeling off in the bathroom, the grout was falling out of the bathroom floor, and there was no toilet paper holder on the wall. You could see the screw holes where it used to be. I also discovered a q-tip and and 2 toothpicks under the desk. I didn't look to see if they were used before picking them up with toilet paper. There should be an option for a thermos or something to take to your room for coffee. If you have people like me, I can't be walking down every hour or so to get one...it's not feasible. No microwave in the rooms was unfortunate, but I get it. We wanted to play pool but was told we weren't able to because the weekend before, a group of kids ate (yes, ate!) the chalk for the pool sticks, so we had to wait until they got more chalk. We came down later that evening to go for dinner and noticed a group of kids playing pool, without chalk...hmmm.

The hotel is nice, the rooms are comfortable, the staff was very friendly. The only thing to be aware of is it’s $75.00 for your pet, they are considered pet friendly. That is the highest I’ve ever paid traveling with my pet.

I liked the easy access to the workout room and the pool table in the lobby. And the pancakes!

I had the worst day of my life when I checked in and the front desk staff could tell. They were so sweet and gave me water and a snack. Really made me feel better. Thank you so much for the hospitality!

The property was nice, and the staff was friendly. However, the room was not cleaned properly as there was still trash in one on the bins and the shower was dirty with hair in the drain.

Good place to stay. Maybe few more options for breakfast as pancake machine was hit or miss.

The noise on our floor was horrible. We heard the people above us stomping around ALL NIGHT. Would not stay here again.