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The hotel recommended by the customer. I have stayed at it before and thought it was okay. I booked it again this time. The room is quite big, twice as big as the hotel in London. There are not many choices for breakfast. Overall it is okay.

Not to bad for the stay room was clean and tidy and staff where friendly

After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024). This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers. For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.

What time is good: the room is clean, the bed is very comfortable, the breakfast is very good at your own expense, and the location is convenient near the train station. A lot of bad things: 1. Very noisy! Every night, I can immerse myself in hearing the people downstairs drinking and chatting and shooting the table until 12 o'clock in the evening! ! Close to the street, the car is also very noisy. Why can't the hotel give us a higher and quiet room without guests? I still wake up with earplugs at night. 2. The staff basically did not see it, and the staff was not there every time they passed the front desk. When I checked in, I didn't tell us where the breakfast was. 3. The first night was booked directly with the hotel, and the second night was Trip.com. When I checked in, my brother said that the room type for two nights was different, but they had no other guests staying the next day and should be able to leave us in the room for the first night. The next day when we went to confirm, they also said at first that we should be able to continue to live in today's room. The result made us wait for ten minutes and then said that we had to pay 20 pounds to continue to live in the previous room. 4. The hotel does not have a bathtub, the price is a four- or five-star hotel, the price is relatively low In short, I feel that the hotel cares more about running their restaurant and bar and adopts a waiver policy for the guest rooms.

The employees are very polite, especially the dining staff who are full of smiles. The girl who runs the room is also very considerate. The only drawback is that the swimming pool closes too early at 5:30 on Saturday, so there is no heating when changing clothes, and it is very cold.

Service was good staff very friendly, unfortunately we were not made aware of the food deal , when I asked a member of staff I was informed that there was a poster with the information, unfortunately this poster was on the right hand side of the wall where you open the door to the accommodation which when the door is open you cannot see the poster.

The hotel is quite dated and our room had damaged curtains and rail. The rooms had yale keys (not access card) and there were no usb chargers which you expect these days. However, the hotel was very clean and quiet. The bed was really comfy and a good powerful shower. Overall a great stay for the price.

A fantastic stay, the room was just what we were looking for, the pub and restaurant has a fantastic atmosphere and the staff are so friendly and accommodating. Would definitely stay again!