Guest User
January 9, 2025
Check-In Experience: The stay began on a disappointing note. We were aware of a mandatory Rs. 3,500 per person charge for a "Gala Dinner," but upon arrival, the reception staff displayed unprofessional behavior, insisting on full payment upfront. Suspicious, I requested the gala menu—it turned out to be basic, excluding drinks. Attempts to discuss this with management led to a dismissive and patronizing response over a poor phone connection. Having paid 50% of the room charges in advance (about 18k), I felt trapped. I could only hope the event would justify the steep price. The staff also offered minimal assistance with transportation or tourist support, contrary to expectations from a so-called "resort." The "Gala Event": The event was laughably underwhelming. A poor singer performed Bollywood songs to a disengaged audience. We had the dinner and retired into our rooms. Adding insult to injury, three of us suffered food poisoning, spending the night ill. New Year’s Day: The lack of first aid or assistance in an emergency was alarming. Requests for help during the night were met with indifference, and medicines were only arranged after a delay and an argument with the front desk the next morning. The staff's apathy and lack of hospitality further exacerbated the experience. Overall Feedback: This property fails on all counts—comfort, convenience, safety, and value for money. The facilities are basic, the location inconvenient, and the staff unprofessional. To make matters worse, other reviews suggest recurring issues with food safety. In conclusion, calling this a "resort" is misleading. Draw your own conclusions, but I cannot recommend this place.