Top 5-Star Hotels in Havana

Although the hotel is older, it is comparable to other new hotels. This one has a better lobby and service, more staff, and larger suites than other new hotels. However, the facilities are older, and it seems to be an old 5-star hotel. The wifi is fast. , visited several rooms in Xinsha Inn, and chose to stay at Melia Habana. The room faces the sea and is very comfortable. The location is convenient. There is a restaurant downstairs, and you can go underground for a drink in the evening. There are many kinds of breakfast, the restaurant is large, and the food is refilled quickly

Just stayed there, the location is very good, right in the central garden, the core location. It is very convenient to walk to the old town. The hotel is similar to the old four-star standard in China. The breakfast is very rich. There are a lot of classic cars for rent outside. 30 dollars per hour. There is a bus from the hotel to the airport, but I didn't take it. It is said that the bus only starts at noon. There is a swimming pool on the top floor, and the scenery is also very good

It is one of the few art hotels in Havana.

Checking in to Kempinski, first of all, the location is perfect, diagonally opposite the Parliament Building, and then the bar on the top floor is really amazing. Sitting here, you can see the panoramic view of Centro Habana and La Habana Vieja, as well as a rooftop swimming pool. Even the elevator is a sightseeing elevator, which is a good place to take photos and check in. Overall, the experience is quite good. You can drink cocktails here and enjoy the scenery of Havana City.

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

The room is quite big, and the bathroom is decorated with Jinhua hardware and Foshan ceramic tiles. Overall, it's quite satisfactory. There are several restaurants below the hotel that are okay.

Great new hotel. Rooms are clean, housekeeping every day, convenience in the form of a 24 hour lobby bar. Pleasant staff. Very varied selection for breakfast. Location is good, but it's a bit far to old Havana.