VOYA Boutique Hotel

The Voya Boutique Hotel is truly one-of-a-kind. As you step out of your Taxi, a smiling, handsomely dressed Doorman, greets and escorts us to the entrance as he opens the front door, you step into a beautifully appointed lobby, filled a warm apricot glow. The high ceilings and splendid lighting create a dreamy atmosphere. The attentive service begins as the receptionists, dressed in all red, greet us. After a seamless check-in, our bags are whisked away, as are we, to the serene patio at the back of the mansion, for refreshment and meeting with the rest of our musical group. The drinks and appetizers are delicious. We are shown upstairs to our large suite, again high ceilings throughout, with French doors opening from the living room and the bedroom onto a large balcony overlooking the patio we just left. From here the pool looks like a little gem and the decorative and string lights take on a magical air. We are in Havana at last. Our sparkling clean rooms and bath are luxurious yet comfortable. In the morning we head down for breakfast, served either in the Brasserie, dining room area or the patio. Perfectly minced melons and other fruits in the shape of a small souffle mold are served first, and then a piece of black slate is used to display a variety of cheeses and hams along with a basket of the most perfect looking little rolls, as shiny as if they had been lacquered. Every morning the Chef surprised us with an amuse-bouche, or special little fresh juice. The cappuccinos and latte's had the most intriguing designs made in the foam. We had dinner at the Hotel one evening and it was exceptional, fresh delicious food, excellent service and perfectly prepared cocktails. We also had appetizers and drinks on several occasions, Voya's carpaccio is the best I have ever tasted. When we returned home in the late afternoon again our steadfast doorman was there at the bottom of the stairs to walk us up into the Hotel, where the attentive receptionist would immediately abandon whatever she was doing at her desk to personally ask us about our day, and address each of us by name. They did not just know our names but the names of the rest of our group, that were lodged elsewhere and our daily schedules. No matter what time of night we returned home, our Cuban family was there to welcome us. Another loving touch was the notes with sweet words and drawings that the housekeeping staff would leave us every day and evening. I brought them back with me as treasured momentoes, along with the fond memories of the "Ladies in Red" they treated us with genuine care and concern making our time staying at the Voya Hotel the highlight of Havana.

Great property, with excellent service and hospitality. Very clean and modern rooms. Food preparation was amazing. The owner was personally there adding a special touch and attention to detail. Great boutique hotel, restored to its original 1925 glory.

My husband and I spent Christmas week at the Voya Boutique Hotel. We had such an incredible time that we keep raving about it to our friend's. Before we left the states, the concierge curated a wonderful itinerary. We flew from Tampa, direct to Havana on Southwest. The ease of getting there was incredible. We couldn't believe it. Make sure you get your visa online and fill out medical form a few days in advance. The hotel sent a nice driver to pick us up at the airport. Then we were greeted by the lovely ladies in red, the receptionists/concierge team. We felt welcomed everyday as all our needs were completely met. I must recommend my favorite things! Dinner at El Cocinero Visit to the Cuban Art Factory Day trip to Vardadero Beach Spa services at Vida Classic car ride Advice: carry lots of 1 dollar bills maybe some 5s, carry medicine for yourself for headaches, cold flu, tummy trouble, lots of car fumes while driving around- bring mask, don't bring expensive things, lock valuables in safe Tips: resources for locals are scarce so I brought lots of feminine products and children's gently worn clothing to give out to room attendants. They would also appreciate any over the counter items like Tylenol, aspirin cold and flu meds, allergy meds, etc. This was such a wonderful trip! We can't wait to return.

Always been wanting to visit Havana but the “red tape” and horror stories always deterred me. The former isn’t that bad actually and the latter CAN be exaggerated. Travel tips: -fly with United if possible. They take care of health insurance and visas with your ticket but plan on spending 10-30 mins at check in counter depending on size of your party -Havana does NOT have high chairs in their restaurants so people with babies young kids plan accordingly -bring enough cash to last your entire trip -plan on having no cellular service except at your hotel Speaking of hotel, VOYA is a fantastic hotel. Simply spectacular. It rivals any 5 star hotel I’ve experienced including Hotel 41 in London and St. Regis Bora Bora. Especially considering the circumstances and environment under which the hotel operates (ie. Frequent power outages, limited access to certain resources, etc), it makes it that much more impressive and amazing how great this hotel is in terms of cleanliness and service. Staff is incredibly responsive and helpful. I messaged them weeks before our trip on WhatsApp and set up airport transfer, excursions and restaurant reservations. No request was too burdensome and their customer service is top notch. The hotel has the feel of a mansion you might find in a place like Savannah or New Orleans and it is in immaculate condition. Everything inside and out is well maintained and spotless. I am super anal when it comes to cleanliness for hotels and I could not find a single fault with VOYA. I told my wife that if you close your eyes, you could easily imagine being in a 5 star hotel in Dubai or London or Paris or somewhere, not in the middle of a an impoverished neighborhood of Cuba. Yes much of the area surrounding the hotel is pretty gritty and even rundown, but the hotel is an absolute oasis. This hotel is so great that I decided to write a review before our stay ended. If you ever go to Havana VOYA should be at the top of your list and quite frankly the only option on your list.

This was my husband and my first time in Cuba. As Americans, we sought out a private hotel with good reviews and Voya’s reviews were simply the most impressive. Now that we have completed our trip & our stay with Voya we can confidently say the reviews did not lie and we are now happy to contribute to the sea of positive reviews for this hotel. The Voya hotel made our entire trip seamless from start to finish. From communication via WhatsApp and airport pickup to organizing our activities & taxis each day to the delicious food and beverages available at the hotel, we felt so comfortable and taken care of here. This was a treat given that the hotel was the only place we had reliable wifi and we did not have to stress about the uncertainties of cell phone service or taxis during our trip. We were also very pleased with the quality of the rooms & amenities as well as the staff! We slept very well each night! The staff is top-notch and felt like a family by the end of our trip! Voya made us feel so welcome and went above and beyond to accommodate any needs or interests… even providing room service with a cake and candle accompanied by the staff singing happy birthday to my husband as we celebrated his birthday on this trip. We are already planning our next trip & will definitely be staying with Voya again! 10/10 experience.