Guest User
November 27, 2023
The hotel needs to be reclassified to zero stars. Nothing matches the description or photos on the Trip website. The facilities are old and poorly maintained. In the room there was a door that led to another room. The door was locked, even so I moved a piece of furniture to reinforce security. The room's entrance door was a simple lock, it didn't have the extra security bolt. The telephone was just decoration, as the cord was cut. In case of danger, how could I call reception, without internet or telephone? The water is cold, the hot option doesn't work. The worst was the breakfast. The options were rice, pasta, bread, coffee. I've never seen that. And I asked colleagues who were in other hotels about what breakfast was like and was it "normal", with fruits, cheeses, breads, jams, etc. The guests themselves played loud music day and night and even asking the reception didn't help. I went to buy a bottle of water at the hotel restaurant, they charged me a dollar in cash. Then, I was informed that water cost 0.40 cents and that they only accept cards. In other words, the employee kept the money for himself. Internet is limited to one hour per day of stay. Would I go back to Cuba? Yes. Would you return to this hotel? Never.
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