Hyatt Regency Long Island

Convenient hotel for business or long island explorations. It's too far from NYC, so bear that in mind if NYC is on the visit plan. Car is mandatory to move around, even travelling from NYC or JFY to here.

There are three elevators and only one was working the whole time and then when we went to use it, we waited 15 minutes and it didn’t come so we had to go down six flights of stairs. One of the ladies at the front desk was so rude I couldn’t even believe she has a job in customer service.

We needed something in the area, this looked like the best option but the rooms are dated and have very small windows. They also have loud portable AC units which take up a considerable amount of space. The hotel met our needs but I wouldn't stay for more than one night. They really could use some updating.

The sheets felt like they were coded with Teflon and there was no coffee blanket. The bed itself was comfortable. We had problems checking in as the room I had reserved was unavailable. This was frustrating.

Unfortunately, the experience did not meet the standards I’ve come to expect from Hyatt. The first major issue was with the elevators. During my stay, only one out of the three elevators was operational. This resulted in long wait times and considerable inconvenience for guests. Compounding the issue, several large weddings were taking place at the hotel, which meant the single working elevator was overcrowded and difficult to access. Secondly, I was disappointed to find that the TVs in the rooms were outdated and not Smart TVs. In 2025, this feels far behind industry standards and impacted the overall in-room experience. Additionally, the cleanliness of the hallways was not up to standard. Throughout the weekend, I noticed trash and leftover food scattered in various areas, which was both unpleasant and concerning from a hygiene perspective. Lastly, the breakfast was underwhelming. The quality of the food, particularly the eggs, was poor and did not reflect the level of quality typically associated with Hyatt. Overall, I had higher expectations for a Hyatt property, and it was unfortunate that my stay fell short in several key areas. For a listed 4 star hotel it really needs some updating/renovations. I hope this feedback can help improve the experience for future guests.

This is a great hotel. The rooms are very spacious and the beds are very comfortable. There is plenty of space here for different parties. Outdoor and indoor pool are both super nice. Only thing I didn't like was the lack of staff. They were very slow at check in and check out. People get frustrated on line. Also there was only 1 elevator working for the whole building and its 10 floors. I heard some lady say she was there over the holidays and there was issue with the elevators then too. Thankfully we were on the 4th floor and used the stairs most of the time. Was definitely an inconvenience considering the amount of money I paid for the night. Would recommend if in the area for wedding or party. Make sure you have the energy to climb the stairs if you don't want to wait forever for the elevator.