The Regency Hotel Hatyai Reviews

I'm a regular visitor to Hatyai & first time staying in Regency Hotel. This is the worst experience I ever had. My room type reservation landed me in the old wing. I'm not saying the newer wing is better. The room is run down & old. No proper amenities, just towel, body soap & shampoo. Basic necessities is completely lacking like hair dryer. It smells & the housekeeping staffs treat this place like their home, shouting over to each other along the corridor which you can hear from inside of your room. THEY EVEN ATE MY FRUITS WHICH I LEFT IT IN THE ROOM WHEN I'M OUT SHOPPING. THIS HAPPEN DURING DAILY ROOM CLEANING SERVICE. Front desk customer service attitude is bad! Real bad! I will never ever come back to this hotel again! 😡

The location is good but the hotel room is dirty, got a lot of women hair on the floor and dust everywhere.

The Regency Hotel in Hat Yai is a popular choice for travelers seeking comfort and convenience in the heart of the city. The hotel’s spacious rooms are clean and well-equipped, though some decor may feel slightly dated. Its prime location near shopping areas, markets, and dining spots makes it ideal for exploring Hat Yai’s vibrant atmosphere. Guests appreciate the hotel’s friendly staff and efficient service, which add to the overall pleasant experience. The Regency also offers amenities like a fitness center and pool, ensuring a comfortable stay for both leisure and business travelers. Overall, it’s a good value option.

Really upset when my booking had been transferred to agoda.com and their simply change my room type from Grand Deluxe to Deluxe Room. But a fast response from trip.com when i raised up this issue to them and their pay back to me the difference of the room price

Nice stay, will surely come back

Very Good for this hotel and very convenient, Lee Garden is downstairs 👍🏻👍🏻👍🏻 ⭐️⭐️⭐️⭐️⭐️

Very nice hotel, although old hotel but it's was clean. Allowed me and my family to have early check in at 11.30am. Awesome. The location was superb. Will come back.

Very strategic location. Near to halal restaurant; Hameed Restaurant, shopping places, massage shops etc. Staff are very friendly.

The location is convenient. The bathroom doesn't have curtains, when shower, the floors will get wet. Less power socket

Hotel situated in the city easy access to market,eateries,entertainment outlet place to enjoy Thai food & shopping and massage

Great location, easy to find food nearby. Will back again..

the location is food but the cleanliness of the room need further solution, the black and red ants is everywhere.

I have stayed in your hotel, either the old Wing or the New Wing. I have the following views. The hotel's New Wing has all the good points like cleanliness, good bath room facilities and good services. The old Wing had been neglected somehow. The bathrooms( my previous stays) were not up to grade as some have sewage problems, leaking pipes and floors would be wet through after shower. The layouts are poorly done. Counter services were good. Officers were generally polite and helpful.

Highly recommended. The room very clean. An enjoyable and comfortable stay.