The Regency Hotel Hatyai

Review of The Regency Hatyai They retain our passport for the duration of our stay. Is this even legal ? The swimming pool and gym were closed (and according to the staff, it has been for a quite a while) - why was this not updated on the app? The first day we arrived, there was an electricity inspection ? And aircon was not supposed to work but when we got to the room, it was running but very extremely loudly for the duration of the stay. The condition of the room was beyond words to describe and I can only provide some pics to show how bad it is. Can this hotel even be opened for business ? When I asked for a spare bottle of drinking water, I was told its 20 baht - and its for a 500 ml. A shop outside sells the 1.5 litre for that price ! The adjoining wing is supposed to be better but the ac is equally loud - though the height of this wing perhaps give the impression its nicer - the finer details show they are only slightly better. It’s listed as 4 star on Trip.com but honestly it’s not even a 2 star. I know I sound harsh but it’s way off the mark as a tourist hotel. On the first morning, we went to the cafe (to check out the breakfast - a staff told us it would be served from 8am) - guess what? We were told its not ready and should be only from 9pm - which hotel with so many rooms serve breakfast at 9am?!?

The room we stay is very old. The hotel wooden door is damage and the almost pin my hand when I close the door. we request for hair dryer, but they mention our standard room don't have this service. The location is good, near to night and morning market.

Location is very good. Easy to go anywhere. No iron. Staff ok.

It had been few times the fxxk fatty womon maneger set up a trick claiming broken glass which have to pay for it even though tour guide tell us before hand and not recommend this hotel (by all tour guide in Hatyai) the manager even told us that this Thailand we can't do anything to her The passports hold by her in hand Even the police was called not to stay in this hotel again

Harga sangat berbaloi .. old room .. good service .. near Lee Garden

My stay at Hotel Regency in Hat Yai was absolutely fantastic. From the moment I arrived, I was impressed by the warm hospitality and professional service. The staff went out of their way to make sure everything was perfect during my stay. The location is excellent—right in the city center, just a short walk to local markets, shopping malls, and delicious street food. It's incredibly convenient for both leisure and business travelers. The room was spacious, clean, and well-maintained with all the amenities I needed. The bed was very comfortable, and I slept like a baby. Housekeeping kept everything spotless throughout my stay. Overall, Hotel Regency exceeded my expectations in every way. Excellent service, great location, and very comfortable rooms. I highly recommend it and would definitely stay here again!