Vive Hotel

Everything was fine here, the team were lovely, rooms clean, it was just so hot inside and no air con which made it slightly uncomfortable. The rest of the hotel I have nothing bad to say though I

Very nice hotel and room I stayed for 2 days plenty to do and plenty to eat around only down fall is there’s no one really on the front desk when needing something abit ran down around the town but not hotels fault everything is in walking distance so helps a lot

Good things Location is close to town Rooms and hotel is very modern and impressive and clean. Bad things Firstly when checking in the hotel there was no one on the desk so we waited outside and tried to call the number on the door for 10 minutes even though we had provided a rough check in time - this theme continued and we didn’t really ever see anyone on the desk - when we needed something the staff were very nice but often forgot to bring the items to us or said they didn’t know where it was and to ask the other staff. We were asked if we had visited before when we checked in and said no, the staff didn’t explain anything after we signed and just said “there’s this laminated stuff in your room to read through” once we had smiled and said ok they left reception and went back up to another office?? First night on the hotel we turned on the tv at 8pm and were met with banging on the wall and then the door banging and someone telling us to keep down our noise as her children were asleep. We felt awful but this was something that happened more than once and more than on one night so we didn’t bother to have the volume on after that as it didn’t matter what we did she banged and we just crept around the room whispering as it seemed any sort of noise we made we were met with the same thing from this resident. The WiFi never worked In Our room and reception was poor so we couldn’t watch tv and seems like after 10 the WiFi is switched off??we ended up using our phones with our own WiFi and signal (when it worked again very poor signal) - and again on silent with subtilies so we didn’t get any more knocks on the door.. We noticed the hotel houses a lot of people in emergency housing, this isn’t a problem for us except we were often met with a lot of weird looks and people out right asking us if we lived there..and if we were just staying there why? We do feel this should have maybe been mentioned to us before we booked as this was uncomfortable at times. The bed was so hard in our room I found it really hard to sleep at night and the covers and pillows were not supportive or thick enough… I feel this is very important when booking in anywhere - a good rights sleep is always needed when travelling. The towels in our room had makeup and bodily stains on them we asked for another towel and asked if we needed to bring the other down and were told to just leave it in the room which we weren’t really happy with but just folded it and put it away, we didn’t want to make a fuss. The outside of the building is near Yates and Wetherspoons etc, we were fine with this and quite looking forward to it until we realised the number of junkies and crack heads that would come up to us outside as soon as we left the property and ask us for money or if we had anything to drink on us - really uncomfortable. The room didn’t have a thermostat as stated and instead had a radiator which we weren’t sure how to use as there was no instructions. It managed

Room had absolutely no air flow and boiling even on a cold august day, felt suffocating, like no fresh air had been in the room for months. Either needs air con, or between guests to fully open the window. Room was modern, bed was good. I couldn’t sleep even with huge metal noisy fan as warm air moving around rather then cooling the room, kitchen looked great but couldn’t wait to leave in the morning so didn’t even use it as planned.

I stayed at the hotel with friends whilst spending a weekend in Hastings. We booked last minute and took the only two remaining studios available on the external booking site. We did not have time to look at reviews, and had we done so we would have requested rooms at the back of the hotel, as the noise from the nightclub opposite on a busy Saturday night was not ideal. Otherwise we liked the quality of the well equipped rooms, which were a comfortable temperature. However we would point out that the doors did not lock internally until we worked out that you need to tap the key fob on the outside and then shut the door to prevent it from being opened externally. This was not mentioned by the reception staff when we checked in, or on the guest information sheet in the room. It is a major security concern and does need to be addressed in the hotels procedures.