The Douglas Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Hartlepool
The Douglas Hotel
2 Grange Rd, Hartlepool, County Durham TS26 8JA, United Kingdom
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Amenities
Bar
Meeting Room
Multi-Function Room
Wi-Fi in Public Areas
No Smoking in Public Areas
All amenities
Property Description
A stay at The Douglas Hotel places you in the heart of Hartlepool, within a 5-minute drive of Victoria Park and Ward Jackson Park. This guesthouse is 26.7 mi (43 km) from North York Moors National Park and 0.8 mi (1.4 km) from Hartlepool Maritime Experience.
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5.2/10
Cleanliness5.1
Amenities5.1
Location5.2
Service5.1
All 69 reviews
Surroundings
Train: Hartlepool
(920m)
Train: Seaton Carew
(4.3 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
9
Standard Single room
1 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Cable channels
Towels
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7
Standard Twin Room
2 Single bed
9m² | Floor: 1
Has window
Non-smoking
Air conditioning
Private bathroom
Cable channels
Towels
Check Availability
8
Superior Double Suite
1 Double bed
13m² | Floor: 1
Has window
Non-smoking
Check Availability
3
Deluxe Twin Room
2 Single bed
11m² | Floor: 1
Has window
Non-smoking
Check Availability
5
Standard Double Room
1 Double bed
9m² | Floor: 1
Has window
Non-smoking
Air conditioning
Private bathroom
Cable channels
Towels
Check Availability
3
Deluxe Double Room
1 Double bed
11m² | Floor: 1
Has window
Non-smoking
Check Availability
6
Compact Single Room
1 Single bed
6m² | Floor: 1
Has window
Non-smoking
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Guest Reviews
5.2/10
69 reviews
- Cleanliness5.1
- Amenities5.1
- Location5.2
- Service5.1
Average for similar properties in Hartlepool
Review summary
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Basic Facilities: A few guests noted that the beds were comfortable and the rooms were functional for their needs. The self-check-in process via key code was highlighted as a convenient feature, reducing waiting times at reception.
Amine Achaghough
November 17, 2023
The worst hotel ever!!!!!
Guest User
September 8, 2025
Efficient for what u pay staff incredibly friendly and go above and beyond i left my luggage and they held it 2 weeks kindly without knowing I'd been in hospital
Guest User
August 22, 2025
Absolute cesspit of a Hotel and needs to be closed down ASAP. It was so bad that i have contacted 'Hartlepool Council' and requested they visit this HellHole and close it down.
Jamie
June 16, 2025
If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. ******* wouldn't even refund us. We will not be using ******* ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.
Alan
April 13, 2025
Great for a quick trip from London to Hartlepool.
Bed was comfy.
Loo was a little noisy but l sleep with ear buds and eye patch.
Green safety light for others could be an issue above the door but not for myself.
Ill stay again
Ta ":))
Mark
April 4, 2025
This dump should be shut down
Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of **** and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water.
Guest User
March 20, 2025
Glad I read the reviews first as definitely would not book this place, other B&Bs are available in the same area With much better reviews It seems others that have visited this place have no real high standards
Guest User
February 18, 2025
Booked online, no one to greet us. I rang the out of hours contact twice with no reply. Dirty out dated. I booked for a homeless couple as an act of kindness. Then at 00.04 I got a call from them shouting saying 3 people were in the hotel, the 3rd person was me.
Services & Amenities
Most popular amenities
Bar
Meeting Room
Multi-Function Room
Wi-Fi in Public Areas
Bar
More Amenities
Internet
Wi-Fi in Public Areas
Parking
Parking
Languages spoken
English
Urdu
Hindi
Food & drink
Bar
Public areas
No Smoking in Public Areas
Business services
Meeting Room
Multi-Function Room
Property Policies
Check-in and Check-out Times
Check-in: 12:00–22:00
Check-out: 06:00–10:30
If you will arrive outside of check-in hours, contact the property in advance
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Number of Rooms: 17
Phone:+44-20-39616450
Email:uk.customersupport@oyorooms.com
A stay at The Douglas Hotel places you in the heart of Hartlepool, within a 5-minute drive of Victoria Park and Ward Jackson Park. This guesthouse is 26.7 mi (43 km) from North York Moors National Park and 0.8 mi (1.4 km) from Hartlepool Maritime Experience.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Quench your thirst with your favorite drink at the bar/lounge.
Make yourself at home in one of the 17 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include coffee/tea makers, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Quench your thirst with your favorite drink at the bar/lounge.
Make yourself at home in one of the 17 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include coffee/tea makers, and irons/ironing boards can be requested.
Frequently Asked Questions
What are the check-in and check-out times at The Douglas Hotel?
Check-in at The Douglas Hotel is from 12:00-22:00 and check-out is by 10:30.What are the check-in and check-out times at The Douglas Hotel?
Are pets allowed at The Douglas Hotel?
No, pets are not allowed at The Douglas Hotel.Are pets allowed at The Douglas Hotel?
Does The Douglas Hotel provide breakfast?
No, The Douglas Hotel does not include breakfast. You can find nearby restaurants and cafés that serve breakfast. Does The Douglas Hotel provide breakfast?
How much does it cost to stay at The Douglas Hotel?
Prices at The Douglas Hotel may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at The Douglas Hotel?
What is the cancellation policy for The Douglas Hotel?
The cancellation policy for The Douglas Hotel depends on the room type and booking terms.What is the cancellation policy for The Douglas Hotel?
About This Property
| Nearest Train Station | Hartlepool |
|---|---|
| Distance to Train Station | 0.92KM |
| Average Price From | PHP3382 |
| Hotel Star Rating | 3 |