Hotels Near St Robert＇s Church, Pannal in Harrogate

We had been looking forward to staying in an up-market four-star hotel in up-market Harrogate; we were sorely disappointed. Things started to go wrong before we checked-in; we enquired about secure parking; we were told that the secure parking was directly in front of the hotel, not our idea of secure. We were, somewhat curtly, informed that it was full and that we would have to park on the street. No mention was made of use of the off-street parking availability at the sister hotel a few hundred meters down the hill, which we later understood could be used at the residents’ rate (£15 per night). We checked in to our “Deluxe Double Room”, our idea of “deluxe” is at complete variance to what we found; there was absolutely nothing deluxe about the room. The heating was off and the room cold. It was sp****ly furnished with, furniture that at best was Ikea, but more likely MFI. The windows were ill-fitting and had large gaps at the sides and bottom, allowing cold air in. The bathroom was sp****ly equipped with taps that are more style than functionality, it was impossible to turn the shower tap off with wet hands. The toilet seat was loose. The towel rail barely took the chill off the room. The room was not serviced on day two, for no apparent reason. We were later informed that the room was deluxe as it has a view to the front. The breakfast facilities are grossly inadequate, such that guests are required to request an allocated time. The self-service area is cramped and congested. There was only one toasting machine that required the bread to be put in twice to achieve acceptable results, increasing the congestion. We were allocated a slot towards the end of the breakfast period, some of the cooked food was not available and we were told that because it was the end of breakfast, no more would be cooked. Very far divorced from four-star service. To my mind, an English breakfast requires marmalade, the little pots of orange coloured jelly are what I might expect in a cheap boarding-house, not a four-star hotel. This hotel is one to avoid, it lets Harrogate and Yorkshire down in a big way. p.s I sent a copy of this to the duty managers for their comment before I posted it; they did not bother to reply.

Arrived to be greeted by a smiling receptionist called Fran, our room wasn't ready so left our bags in a room close to reception, trotted around Harrogate, The room was ready by 3.30pm,we asked for room 116,first floor,right next to the stairs(never hear the door opening or closing)as we have stayed in this room before . Great sized room, super king sized bed,great size TV,plenty Yorkshire tea bags and coffee,lovely powerful shower.Showers could use a small shelf inside so not bending up and down for shower gel/shampoo. Small comfy nap before dinner,dinner enjoyed in the on site Fat Badger restaurant. Delicious meal,good choice, not a huge menu but enough to satisfy everyone.great huge choice of wines,we settled on a lovely pino grigio,and even a cocktail in the hotel bar. Comfy nights sleep and an ample breakfast but journeying home.We will be returning for sure,its our favorite in Harrogate.Huge thanks to Fran on reception (and part time waitress) and also Dan on reception.Thanks for an excellent stay.

Wonderful - everything you need and more in this fantastic apartment. Super comfortable beds, spotlessly clean, well equipped kitchen - even had a dishwasher! Owners are so nice, and really have thought of everything to make your stay fabulous. Location is so convenient for shops, restaurants, train station and Convention Centre. This was our third time staying here, and thoroughly recommend the apartments if you come to visit Harrogate

The hotel's exterior, public areas are very good, breakfast is very good, and it is close to the exhibition hall. Because the new carpet was changed, the smell was very uncomfortable. After changing the room, I also changed a room with a lower level, above. And the attitude is very unfriendly, although Ctrip customer service has been in contact, but the hotel has not dealt with.

I had a four night stay in a double room in this lovely city centre hotel. Check in was friendly and efficient and my room was spotlessly clean and well appointed. Refreshments and toiletries were of a good standard and housekeeping was great during my stay. I loved the robe and slippers! The buffet style breakfast was terrific - fresh, varied and tasty - with the ability to order extra/specific items. I used the bar once and liked the variety of beverages on offer and the service was good. The rail station is only a 10-15 minute walk away, with shopping and lots of restuarants only 10 mins walk away, and all the tourist sites within 10-20mins of the hotel. There is a busy conference centre next door and there was building work going on, but this didn't affect my sleep quality - the beds are amazing!

Recently stay here. And with it being a Britannia my expectations weren’t high. But I’ve got to say what a great experience. James the manager went above and beyond to make our stay an enjoyable one. I went to tell him myself the next day. However when I asked a member of staff where he was she said he was unavailable as he was at their sister hotel which he also runs. What a hero!

Great location in the Moto services on a roundabout that leads to York, Wetherby and the A1M. Really convenient for going out. Loads of parking, although would be better if there was a dedicated area for hotel guests as the bit nearest the hotel seems to be where everyone wants to park, particularly vans. Basic budget hotel with tea and coffee facilities in the room, a TV and a shower room. Would have said it was clean until I found a babies dummy under the bed on the last morning of our 3-night stay. Odd numbered rooms face the car park. On the ground floor rooms from 021 to 037 overlook the grass between hotel and car park where people stand to smoke and everyone takes their dog to do its business. Got a bit annoying when people stood almost against our window even when it was open. Closed window pretty good at keeping out the noise day and night. Additional door in the corridor just before room 021 also cut down on the early morning shouting of people leaving their rooms. Room surprisingly quiet. Did have one issue but it was sorted out pretty swiftly by management with no argument, so can't fault them on service. Breakfast is available for £7 but not much variety. Some cereals, yogurt, fruit, cheese and bread/cakes. Greggs next door much cheaper.

We booked here to celebrate being together five years & loved it. Staff are brilliant, such a friendly kind bunch. The food is so tasty, though the burger was slightly disappointing but everything else including breakfast was so fresh & tasty. Our junior suite was beautiful, so tranquil, so spacious & perfect for our stay. Carparking isn't ideal but other than that was excellent value for money. Thank you to all your team & we will be back, even if just for the Scotch Egg!!!! Lovely stay.