Premier Inn Harrogate South

This hotel looked lovely on arrival and reception quick and helpful. Shame our Premier plus room was furthest away from reception! We noted that there was no ramp at the front disables access being at the rear. This should be made clear and suitable parking here too. Room was comfortable and quiet but the shower room fan was permanently on and noisy - had to be turned off at night in spite of note saying to leave on. Restaurant are was really tired looking with some very tatty tables and fittings. Breakfast was fine (we had the so-called continental which was adequate) and staff were helpful. There was building work going on whilst we were there (no disturbance) so I guess this will be tidied up in the long run. In all slightly disappointed as we have had better at cheaper rates.

Very poor experience. We have stayed at many Premier Inns and this was by far the worst we've stayed in. Very outdated and grubby. Our room (120) had a toilet with a leak and there was a puddle of water around it on the floor. When we complained the person on duty said they had no spare rooms, no manager available and no maintenance person. So we had to place towels around the loo to stop the flow. The next morning I spoke to the duty manager who was able to give us a new room as someone had checked out. It was obvious that staff knew the leak was an ongoing problem as no one asked to come and see it. The manager seemed to be of the opinion that a higher level of management keep allowing the room to be booked despite the leak. The restaurant was not very clean, had sticky floors and tables. Seemed to be understaffed. Only disgustingly weak filter coffee was available for breakfast and food had to be ordered rather than the usual buffet. Orders were often jumbled. There was no wholemeal bread available on Sunday morning at 8.45am. Rooms have no AC but there were fans. This hotel seriously needs to be closed and refurbished.

The room was comfortable and quite clean, the coffee maker wasn't clean. The hotel overall could do with someone to clean the windows and internal glass doors. The tables in the restaurant were 'sticky' and the floor not that clean. The staff were all very pleasant and helpful, they seemed to be multi tasking and appeared to be short handed.

Booked Room a year ago, when I booked in I was not welcomed. When I queried the price as it was not what I was quoted I was dismissed. The room is clean but basic. We normally stay elsewhere, stayed here so we could walk in and didn't have to leave early or drive. We will not make this mistake again.

They don't warn you of all the dusty noisy construction work going on so beware! 8.20am start time. A pre-arrival phonecall or email about this would have been nice. You will be lucky to ever find anyone on reception and have to wait 10-20mins for someone to turn up when you press the buzzer Standard rooms. Service and construction works shocking.

Checked in at 4:30pm booked a table for dinner at 6:30 as we had a meal deal. Went to the bar for a drink to be told no food as no chef/kitchen malfunction and my wife cut her wrist as there was a glass shard on the chair where we sat.