Premier Inn Harrogate South

Hotel is in a great location. Just 2 mins walk to train station for trains into Harrogate. Plenty of free parking. The hotel was just severely understaffed. Had to search for someone on check in. 1 guy serving breakfast. He was working so hard, but he needed help! This made breakfast very poor. No one on the desk on check out so couldn't leave feedback.

1. Upon arrival I requested a meal deal only to be told that an evening meal was not available due "equipment issues". 2. On Friday morning, notes pertained that there would be only a continental breakfast available. However this consisted of only toast and cereal and was informed that a refund would be made (no refund forthcoming). 3. On Friday evening I was informed that no evening meal was available (again) due to "equipment issues" however it was apparent that this was a staffing issue and that I was told lies as to the reason. 4. On Saturday evening I was able to have an evening meal however having been seated for a while I had to chase a member of staff to take my order who subsequently had to check with the replacement chef if the order was possible to fulfil. 5. When asking reception about room cleaning I was told that only towel replacement and bin emptying would be possible. IN SUMMARY: I was completely disappointed with my stay having to find alternative food in a local area which sported only one other, rather expensive, restaurant. On the other occasion I had to go to a supermarket to pick up cold food for my evening meal. I would expect a hotel chain of your reputation to have enough staff cover to facilitate meals and breakfasts as on the Friday there was only 1 member of staff covering reception and the restaurant. I would like a refund of the breakfast as stipulated by the receptionist on the Friday morning in question.

This trip to the hotel was the worst we have experienced at this particular hotel, which we have stayed at several times previously. We had booked for breakfast only but usually stay in the hotel for our evening meal but on arrival we were told that we could not have a meal in the restaurant as they did not have enough staff luckily we managed to get into the Italian restaurant across the road and arranged to have a meal at the Kestrel on the following evening. This not the usual service we have come to expect from Premier Inn.

Restaurant refused to serve us on Friday evening and was then closed on Sunday evening. No hot water from bathroom sink tap. The Building looked tired and the staff seemed dispirited and un-interested. I have used this hotel before and was satisfied, but I won't use this hotel again.

When we arrived we wondered if it was trading. Outside was shabby with weeds and debris lying around. We often stay in premier inns and find them excellent. Inside was no better.Dead plants and no tourist information. Room was ok but the corridor leading to it had a bucket catching drips from the ceiling. We were on a meal deal. Dinner was a disaster. The waitress arrived with our main courses and apologised that chef had forgotten the starters. It seemed that the hotel was being run by a manager & his (capable) assistant and for all I know they were doing the cooking as well as they disappeared for long periods of time. Breakfast was similarly short staffed. Uniforms were either on existent or shabby and one member of the housekeeping team had several large rips in his jeans. No one seemed to take pride in their work and it showed.

Absolutely terrible. Shower erratic one minute scalding hot then freezing cold. When we checked in we had no towels or toilet roll. The toilet still had the remnants of the previous guest. Stayed in a premium room but got no bottled water or chocolate during our stay despite asking reception. No milk in the room or available from reception. Lift broken for the whole of our 2 night stay. Restaurant and bar closed despite hotel being very busy. When it did open was poorly stocked both on the food and available drinks. The whole hotel and restaurant was filthy. Staff tried their best but could not solve any of the issues. TV did not function properly. One of the worst hotels I have stayed in - not worth 1 star. Complained to Premier Inn and just got fobbed off.