Best Harris County Spa Hotels

I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,

Connected by tram to the airport, coming up the escalator after a day of stress and travel delays, the lobby pleasantly welcomes, and the smiles from desk agents wrap you like a toasty blanket. Check in took about one minute and we were on our way to the most comfortable room. The hotel has a fun, futuristic layout. Club M was 10 stars on a 5-star scale for food, snacks, coffee - you name it. Restaurant serves great food - try the pizza - and enjoy upbeat service. Our stay was unexpected and we were pretty sour to have an entire day delay before our connecting flight, but WOW - I’m so thankful we stayed here because it was hard to be in a bad mood for too long in this very nice hotel. If you travel frequently, check out the flight store - geared for flight crews, they sell very durable luggage, cool lanyards and all types of accessories.

Nice hotel! The bed was comfy, the room was nice and a good size, and the staff were friendly. Only docked a star because the pool hours were weird and we waited for over 15 minutes for a luggage rack for checkout and when they didn’t show we just carried it down ourselves.

The hotel location is very good, in a very downtown place. Opposite gallaria, next to walgreen, shopping and eating are very convenient. Parking is definitely expensive and hotel services are also expensive. This is the US.

Well it was Fathers Day night everything was cool no problems straight to the room that next morning I woke up and left the room about 8am give are take how ever some one came in my room with my pregnant girl friend !!! It was very uncomfortable especially being she was naked . No one knocked on the door are nothing keeping in mind check out was until 12 noon

Conveniently located off Highway 249 this pet friendly Wingate by Wyndham HoustonWillowbrook is near many corporate headquarters including Hewlett Packard also near Heron Lakes Golf Course Space Center Houston and many local restaurants.Ideal for both work and play this smoke-free lodging offers complimentary hot breakfast complimentary internet fitness center indoor pool hot tub meeting rooms and 24-hour business center with complimentary copy print and fax services. There is no charge for children under 17 when staying with an adult.Guest room amenities include microwave refrigerator safe desk ergonomic chair HBO and newspaper. Handicapped-accessible rooms are also available.

It was a dark and stormy night. Well, actually it was a hot and humid one full of delayed flights and my running from one end of the Oakland airport to another. I wound up arriving at 3:00 AM expecting a quick check in, so I could sleep after a long day. That didn't happen. The reservation was canceled and I was billed for one night, and I was told I MIGHT be accommodated after the cancellation was reversed and I was refunded the fee for a no show. I was told that I needed to resolve it with Wyndham reservations, called them and found out they were closed. The front desk clerk then condescended to give me a room at the rate promised when I made the reservation for one night and was essentially told, ”Take it or leave it. Screw you, and have a nice day.” The next morning, I attempted to resolve the problem through Wyndham reservations and told it was the property's problem, I had to resolve it at the front desk, with an attitude of, ”Screw you, and have a nice day.” I then confronted the General Manager, who was at the front desk when I went to the front desk as she was manning it. After making a few phone calls, she resolved the issue regarding the reservation and I got the rate promised by Wyndham. She even comped an item after all was resolved. That said, it should never have hit that point. The guaranteed reservation should have been honored on my arrival and I should not have been given a, ”Screw you and have a nice day,” attitude. The rest of the stay wasn't too bad. The room was all right, but the way things are arranged means you can't indulge and watch TV in bed. The internet connection worked well, and the grounds around the pool were quite nice. If you need something printed out off a USB, however, that cannot be done at the workstation provided for guest use. After the bad check in experience, the rest of the staff was not bad. That said, the horrid experience at check in, and the hoops I had to jump through to get the property and Wyndham to resolve the issue negate the efforts of everyone else to make the stay pleasant. Accordingly the answer to the question, ”Would I stay here again?” is a definite, ”No.”

The price is average, more than 600 one night, the room is generally like, the location is OK, go to the city center is very close, there seems to be nothing to eat around. The location is relatively remote, there is no convenience or shopping malls around, it is to the city center.

Bartenders Cru and Cat are lovely people. They are true professionals.: Very attentive, attention to details, friendly, and great smiles. Cru helped me ensure I chose a wine I would like and he recommended the grilled chicken and shrimp, which turned out to be every bit as good as he said it would be and even more food than I anticipated. I would definitely order it again. Lobby bar is big with a great layout. Guest rooms are spacious and I like that they have a ceiling fan. Very comfortable night’s sleep. I would love to stay at this hotel again.

My cousins and I visited from Miami and had a blast. The hotel staff was great, the room was very nice, and the valet service was excellent. Our friendly and helpful Valet ”Gee” was the best. We will definitely visit again. Thanks again for taking care of us.