Harlington Hotels with Airport pickup service

Actually had stayed at the other Ibis further down the same road, the room was bigger and the alcohol was far more reasonable in price. The staff seemed more interested in chatting with their colleagues than helping me check in, I had left them earlier and just wanted to check in to my room. Very frustrating having a poster with a pint and a pizza, and then when I asked for it, we are not doing it... Check out lady this morning was delightful.

Although I reviewed this hotel back in June, I thought I would give an update on our last, and definitely final, visit to this hotel. In July we stayed at the Sheraton for one night and parked our car at the hotel for 3 weeks. After midnight, when we had gone to bed, we heard a high powered car being revved and raced around the car park. Yes, someone was using the car park as a race track, using the cars parked there as the edges of the track! Someone else was taking pictures on their mobile phone. We contacted reception, who sent out a security guard and another member of staff. They, however, obviously knew the people racing the car and had a good laugh and joke with them before returning to the hotel, leaving the racers still revving their car and taking photos. I took photos too (attached). My wife was incensed by this total lack of interest from the hotel, and stormed down to reception. One of the people who had gone out to the car was there, plus the duty manager looking rather sheepish. They apologised with a grin on their faces and seemed to think that it was totally acceptable to them that this was going on as the people racing the car were members of staff!!! An incredible attitude. And it was obvious from their reaction that this was not a first time occurrence. Realising that we weren't going to get anywhere with the totally useless members of staff, and as by now the racers had left, we decided to raise the problems with a senior member of staff the following day. A couple of the managers we spoke to on the following day were disgusted at what had happened the previous night. Unfortunately they had already handed in their resignation as they weren't happy with the way the hotel is being run. So decide if you're happy to leave your car at a hotel that condones its staff using the car park as a race track and what damage they could do to your car. Remember, any damage to your car is not the responsibility of the hotel, even if it's their own staff who have caused the damage! Please read the other reviews regarding cars being damaged at this Hotel. I posted a review on the Marriott website and received a very defensive response from the front desk duty manager. She apologised for the fact that staff were racing cars in the car park but didn't seem to really take it seriously. This experience, combined with the non-working air conditioning in the bedrooms, the tvs in the bedrooms that often don't work, the gaffer-taped tatty old carpeting in the hallways, the scruffy pool area that is hardly ever swept clean, the downgraded quality of the Club Lounge and the withdrawal of the Club concierge service seems to be indicative of a company seeking to justify changing the branding of this hotel to one of Marriotts budget brands. However, they're still charging 4 star prices for a hotel that now struggles to give one star service. Shame on you Marriott for ruining a formerly very good quality hotel. Lastly, I expect to receive a very bland re

It was a good hotel with all the amenities in the hotel. The size of the rooms are pretty small but okay for an individual. best part about the hotel was the location, it is very close to Airport ( you can just hop on the london bus ).

Easy online check in Friendly helpful reception staff Room very clean and comfortable Bed’s amazing Great breakfast lovely restaurant staff

We express our gratitude to the staff of the hotel. I would like to note that everyone is very friendly and polite, so an atmosphere of good rest and good mood is created, we hope to come again! Many thanks to everyone!

Overall accommodation, oket can inform the lid to clean every day, suitable for detention because near the airport. Easy access by both buses and taxis.

I stayed here a couple of times but the last time was the last! I booked in and paid in advance then on the day, I checked in and offered my photo ID as I had done previously and it had been accepted before, however on this occasion I was refused check-in as they had now decided only a passport would be acceptable which I didn’t have. The unhelpful staff and then the manager offered no solution and just shrugged and said “nothing we can do”. It should again be noted that my photo ID was acceptable before but not now – it should also be noted that the confirmation email only requested “photo ID” which I provided. No specific ID was asked for. So it seems this hotel makes up the terms and condition s as they go and seemingly change them when they feel like it! The room had been paid for so there was no chance of my running off without paying. After some time I finally resolved this by my husband racing home and emailing a copy of the passport which was grudgingly accepted otherwise my I was looking at nowhere to stay after an early, start at 4 a.m., a very long day then finally the hopeless staff at this place refusing entry to a customer who had paid way in advance causing a lot of stress! The receptionist told me they needed the passport to verify the address – however my address is not in the passport so this is a bit confusing. The manager confirmed this as well as confirming no entry and no help. This is really terrible service as they could have easily verified the address with other documents I had but this was not accepted – my ID clearly showed me as senior management at a local large organisation but the staff were unhelpful and seemed totally disinterested that I would have nowhere to stay – this part of London gets booked quickly hence my booking way in advance so the likelihood of getting a room somewhere else was very remote. It would have been simple to verify me but the staff were more interested in being difficult. So my feeling is the staff had maybe screwed up with another customer and had decided to ad hoc changes to the terms leaving me almost stranded. It could also have been a method of releasing a room for someone else – maybe a friend of the hotel. Who knows but I would be very careful using this place as they seem to have some very dubious and “flexible” terms for staying here and you may get caught out. I will never book here again and as a vice president of a large global organisation that hosts many international clients, I would certainly not recommend this place. It's short sighted of this hotel to be so unhelpful as they will have lost business but their lack of help displays a clear lack of interest in the customer. Please book here if you are happy to risk sleeping on the park bench instead of a hotel room! No doubt the hotel will quote they have to have the passport but given it was not required a few weeks before and is not requested on the booking confirmation then decide for yourself. There was a

When I got to the reception everything was quick and fast. Staff are very polite. Went to the room was a bit smaller than I expected but unfortunately no water bottles provided which was very unusual. The toilet was fairly clean was a small piece of garbage on the sink but no issue. The restaurants was top service they managed to let me in after 10:00 and I really appreciate it as I was very hungry. Lovely staff and food was 10/10 big portions.

Booked two rooms for a one night stay as this place is near to the viewing area at Heathrow airport. Unfortunately neither of us slept much due to poor quality matresses and thin curtains letting the light in. Also the walls are paper thin so you can hear everthing from the next room. The man that checked us in did not speak much english and seemed in a rush to get away. My room seemed clean but my friends was not, hairs and stuff in the bed. The tray with tea and coffee had no milk and the kettle was very dirty. One sachet of coffee was provided but this was a 3in1 which contained sugar. Plenty of tea bags, a few sugar sachets but no use without milk. We arrived too late to do much about any of the complaints and the man did not seem to speak english anyway, and we left at 0600 and there was no one around. On the plus side both rooms had a fan provided. My view, pay a little extra and stay elsewhere.

Place was clean. Hopefully they can have toilets and wash room for every floor. But staff are helpful and accommodating. Location is easy to locate just that it’s a busy one and can’t really help to be noisy