Guest User
January 31, 2023
I checked in on Thursday 3/10 and asked for a room on the top floor. All was well at first. After a tiring day of driving through rain & heavy traffic, I was grateful for a quiet night. At 11:16 that night I was woken from a deep sleep by what I thought was someone trying to enter my room. Yes, someone had put a keycard in the pad and tried to push open the door. Thank God I had the top bar on the door in the lock position. I panicked. I barricaded the door. I grabbed my phone and went into the bathroom and locked the door. What to do? (Please remember, tiring day, deep sleep interrupted.) I contemplated calling the front desk, the police, sleeping in the bathroom. I was completely discombobulated and exhausted. After an hour or so, hearing nothing else, I decided to go back to bed. I eventually fell back asleep (with the door still barricaded.) In the morning I went down to the desk to tell them what happened. The clerk looked at me and said, "oh yes, that was me. I was supposed to go into 308 and I went to 310 by mistake. I'm sorry." I was COMPLETELY dumbstruck! The clerk repeated that he had made a mistake and had the wrong room. An employee of the hotel had used a UNIVERSAL key card and had "mistakenly" tried to enter the wrong room. I told him he had no idea the panic he had caused. As a woman traveling alone I am careful about where I am and who is around me. I was extremely upset by the casual way the incident was being taken. I was offered a 20% discount on my bill. I accepted that primarily because I couldn't wait to get away from the property. It was an experience I'll not soon forget. And I'll be sharing the story with many as a cautionary tale.