Guest User
February 24, 2024
Really dissatisfied, everything from room facilities to service is irritating.
First of all, the goods are incorrect: the facilities shown in the room information said that it is a 1.5-meter sofa bed and a 1.8-meter large bed, so I booked this room. It turns out that the sofa bed only has four small pieces, and it is difficult to put it together. It's about a square of 1.4*1.5, and it can't be considered a normal "bed" at all. If you lie on it, it will be out of range below the knees, making it impossible to sleep on it. I feel like adding two more pieces would be enough. The front desk initially said this was normal, but I said it could only be called a "sofa". If it were called a "bed", it must be something a normal person can lie down on from head to toe. The receptionist argued that this was the case, and also said that if you are taller, you have to sleep sideways. I would like to ask, can only people under 1.5 meters tall sleep on your sofa bed? Later, the front desk sent a security guard to our room to check. After some discussion, the security guard agreed that the size of the sofa bed was unreasonable and helped us find two extra sofas to put together, which solved the sleeping problem. Thank you very much for this. .
The second facility issue: This room is said to be voice-activated smart throughout the house, but it doesn't work at all, and even the air conditioner can't be turned on. Since the heating in the room was very weak, we slept very cold on the first day. We tried a small setting and found a white remote control, but it couldn't turn on the air conditioner. So the next night we asked the front desk about the air conditioner remote control. The front desk confidently replied that our room was smart and could be turned on by calling Xiaodu. So we suspected that the method we used yesterday was wrong, so we went back to the room and tried to ask Xiaodu to turn on the air conditioner. However, Xiaodu still replied that air conditioning was not currently supported. . Anyway, I was quite speechless. In the end, I didn’t turn on the air conditioner. I was too lazy to look for the front desk, so I just fell asleep.
In addition to the above two things, there are some things I want to complain about. For example, the room is listed as 46 square meters, but it actually feels very small. For example, there is a very low beam next to the bed on the second floor. There are tables and chairs in the open space under the beam. Is this position for dwarfs to sit? It’s good if you don’t hit your head, and there are beams above the sink. Can these be counted as the usable area of the room? May I ask?
In short, the only advantage of this room is that it is on Central Street. The rest is really useless. If it weren't for the fact that the order cannot be refunded, we would have found another hotel long ago.
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