如家睿柏·云酒店(哈尔滨学府路凯德广场店)

Excellent service, clean and hygienic

I booked a room more than half a year in advance to go to Harbin Ice and Snow World. On the day of check-in, I also called to reserve a room with better conditions. I could only check in after returning from Ice and Snow World. The front desk agreed very well. When I checked in around 22:30, I was given the first room, room number 526. After I entered the room with my tired body in slippers, the room smelled bad. I called the front desk and the boss came. After entering the room, he said it smelled very bad and told us to either stay there or check out at the front desk. I asked him, where should I go when I check out at midnight? She said that the rooms were all booked, and the waiter came later. The smell was so bad that she opened the room 517 opposite. It was a bit cold, and she had no choice but to deal with it. His house is on the platform and can be centrally heated. It's all lies. The boss also said that their room was cheap. Why, I spent less money on love, but I booked his room half a month ago, and it was not a special room. After sleeping all night, I caught a cold the next day. Harbin was so busy. His family really can't decide. In addition, I set the air conditioner to auxiliary heating mode, but it still only produces cool air. The next morning, I discovered that the door to a China Unicom fire escape next to 517 was open. Can it not be cold? In short, the facilities, hygiene, environment, service, and the boss's moral character are poor (he even made it difficult for me to check out in the middle of the night). I don’t know if there is any place to file a complaint against him.

The overall experience of this stay was great! The hotel is in an excellent location with convenient transportation. It is close to many attractions and food streets, making travel very convenient. The lobby is spacious, bright and beautifully decorated. The front desk staff are enthusiastic, check-in is efficient and fast, and they also thoughtfully provide suggestions for surrounding tours. The room was clean and tidy, the layout was warm and comfortable, and the bedding was soft and skin-friendly, giving me a good night's sleep. The bathroom is separated from wet and dry areas, and the toiletries are of good quality. The hotel's breakfast is rich in variety and tastes good, and can meet the needs of different people. The only drawback is that the sound insulation effect of the room is slightly poor, and you can occasionally hear footsteps in the corridor. However, this does not affect my good impression of this stay. Next time I have a chance, I will choose this hotel again!

The receptionist has a good attitude, the transportation is convenient, the room is clean and sanitary, and the price is high

Not bad, service attitude is very good

The experience of Erbin is very good