Estrella._
November 19, 2024
The service is really amazing. I give 15 points out of 10. I have never encountered such a detailed hotel in Harbin! As soon as I arrived at the hotel, a concierge came to help me with my luggage. As soon as I walked into the hotel, I was greeted with a 90-degree bow and a hot towel was handed to my hands. After checking in, the staff sent me to the room and introduced the functions and usage of the room, as well as the fruits and evening "afternoon tea" carefully prepared by Junyi, and introduced me to the fun places in the hotel. Every little detail here is done very well, and I can really feel that the hotel is serving with heart! The small card given by my exclusive butler Dandan moved me to tears. She specially prepared small red wine and snacks for me and my husband, and upgraded the room type for me for free. I was so moved, thoughtful and moved. After checking out, I also received a souvenir prepared by Dandan for me. It was really thoughtful!
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