Harbin Central Stree Shangzhi Street Subway Station Yaduo Hotel

Basically satisfied, I have always liked Atour, but the service experience this time was average. The door to our room couldn't be closed for two days. The next day, I made a special call and went to the front desk to report it in person when I was out and went downstairs. I asked the arranger to take a look at it, but no arrangement was made to solve it. I could still open the door directly when I returned to the hotel in the afternoon. , called the service staff in the corridor, and the service staff tried several times to finally lock the door, which made people feel very unsafe. At the same time, we were given two cards when booking the room. It was not clearly stated that one was the electricity card and the other was the room card. I thought both were room cards. The issue of door lock maintenance and the front desk's important check-in instructions need to be clearly explained to guests, but this was not done well. Both incidents indicate that the guest room management is not careful, comprehensive and fast enough. Hope to improve!

房間空間大，設施新，沒味道，安排的房間安靜，窗外可以看到哈爾濱站的站台，房頂上還有積雪，對南方小土豆可稀罕了～早餐豐盛，服務人員都很熱情，離開的時候幫忙解決了外賣問題，天寒地凍穿着單薄，還幫忙搬運行李上車，還贈送了哈爾濱紀念伴手禮，深切感受到了東北人民的熱情，必須五星好評