Guest User
January 21, 2025
I was confused by the cute style and overlooked many issues. Although it is called a homestay, it is actually renting a house in various apartments and decorating it in various styles. Different room types are in different places. I didn't know this before booking. There is no front desk, but at least there is a housekeeper to contact in advance, but there was no news until the day before the trip. When we contacted them, they said they would contact us on the same day. We had to find a place to get the access code for our room. Then get in the elevator and take it to the third floor. Then turn right and find the apartment building. Then turn right and turn left to find the elevator and go up to the 45th floor. There are many unsold and undecorated apartments next to this apartment. You can imagine how scary it is at night. There was no water in the room. The auntie must have forgotten to put water in when cleaning. I wanted to order takeout, but I was afraid that the delivery man wouldn't be able to come in, so I had to go downstairs to get it myself. I really didn't have the courage to go downstairs, so I resisted and didn't order. I boiled three pots of water, but it was all gone. The yellow one is undrinkable. I didn't drink any water in the heated Northeast for one night. I told the customer service the next morning, but she replied at 8:30 that she would deliver it later. We checked out, and when we got down to take the elevator, it got stuck. It broke down on the 16th floor and I was waiting for rescue. I contacted customer service, and they asked for help asking the property management. Then they said they were sending someone over, and nothing happened. Half an hour later, the customer service asked on WeChat, "Are you guys out?" Quan Cheng just said, "I'm sorry, this has never happened before." Does this count as an apology? I'm still shirking responsibility. I'm not being cheap at over 1,200 a night. I'm not that kind of a rip-off.
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