Family-friendly Hotels in Harbin

This hotel is ideally located in the centre of the city, near to all the main shops and restaurants. You can also walk to St Sophia's cathedral. This place has a lot of charm and character! TV didn't seem to have any movies or anything beyond the regular channels but it was nice and comfortable. The set breakfast was ample and tasted good - it looks as if they have abandoned the buffet style. Staff cannot speak much if any English but I can speak enough Chinese and they were friendly. Overall it is clean and worth it for the price.

Grand Mansion 1903 Hotel 🏨 is still as good as ever. I stayed here with my children in 2019. The children liked it very much. Both the decoration and the service of the hotel are very good. Have breakfast in the hotel's century-old wine cellar. Freshly fried steak and omelettes are the specialties. They taste very good and there are many varieties of breakfast. When I came to Harbin again this year, I chose the Grand Gongguan 1903 Hotel. When I checked in, a handsome guy with a very nice attitude saw me bringing an old man and two children with him, and he even offered to give us a breakfast. The feeling of staying here this time is still very good. The waiters will meet all our needs. If I have the opportunity to come to Harbin again in the future, I will still choose Grand Gongguan 1903 Hotel.

Very good impression! Service is even better than expected. The hotel upgraded the services, gave additional bed and meal for free. Everyday, the cleaning and reception service are excellent! Nice snack, nice view

Excellent location that is walking distance to the Wanda Snow Shopping Centre and surrounded by good hotels

The hotel was good. It was even better than expected. The price was amazing. There were great restaurants within walking distance. Would definitely stay there again. 5 ~10 minutes walking distance to everything downtown.

Facilities: The room is fully equipped, the mattress is very soft, hot water comes quickly, and everything is relatively complete Hygiene: The bathroom is clean, with all the details in place, clean and tidy. Environment: Excellent location and convenient transportation. Parking is convenient, with front and rear parking lots. Parking is free at the hotel, and the subway station is right outside the door. Very close to attractions. Service: Every staff member is very welcoming and makes people feel very comfortable. Especially the front desk manager, the lady with job number 7047 is very good at service. She speaks very softly and answers all questions. The service is great, and there are exquisite small gifts when you check in.

Holiday Inn is as always good value for money international hotel chain. I stayed here during the Spring Festival Holidays (**************), so did not find any restaurants open nearby. The staff was overwhelmed during morning breakfast hours due to lots of guests. Nonetheless they were hardworking and put in extra efforts to serve all the guests, well beyond the breakfast time. Appreciate their service attitude. A bad experience would be with the washing machine which wouldn't work without coins, which is quite weird as usually the self-service laundry is free or could be operated by QR code payments. I had already put the detergent on the clothes making them wet, only to be told that I had to wait until the next day morning as the front desk did not have coins, I had checkout in the morning.

The location is very very good as it is in the Central street of Harbin. But, there is only meeting rooom there, with no other facilities. The service is good, and the hygiene is ok. It is just because the carpet is a bit dirty and this hotel is very very old. Also, it is not 4 stars level hotel, it is more like 2.5 stars. Not only the location is good, but also there is a Russian cuisine restaurant that is delicious nearby, I recommend everyone to try that restaurant. But, there is a lot of people there, so you need to go there early otherwise the seats will be full and need to wait for a really long time. This hotel is ok if you live there for a night or two, but if you stay in this hotel for 3 nights or more, then I dont really recommend you to live in this hotel.

Had to wait for the second room to be ready but we came before 3pm. Room had two skylight windows. Wanted to upgrade rooms but hotel was full. Stayed 2 nights, 2 bedrooms. Location was fantastic. Kevin, the duty manager, was particularity very accommodating and helpful. He helped us with our luggage during the busy period. The breakfast spread was good. Gym was small with two treadmill machines and one all-in-one fitness equipment. But no one was there so you got the whole gym to yourself. TV channels were limited. Bathroom amenities were adequate. Overall it's a good stay.

Overall, the service at Harbin Shangri-La is good. The only thing to criticize here is the front desk staff wearing black uniforms who checked in at noon on the 17th! I had made a reservation for a quiet room, but when I went upstairs, I discovered it was a connecting room! Why give a non-standard room with worse soundproofing than a normal room without prior consent from the guest? For this reason, I spent 30 minutes to change rooms! (I would like to commend the female staff member who helped me move up and downstairs twice and ran in with a birthday cake to rearrange my room.) After a long journey, I wanted to go to a hotel to rest, but I still had to worry about such a simple thing! Compared with the enthusiastic service attitude of employees in other departments, the service at this front desk is very stiff. It is recommended to focus on retraining! I would also like to commend the concierge who was responsible for loading and unloading luggage and the female staff in the executive lounge who were responsible for reception on the morning of the 18th, the aunt who was responsible for cleaning on the 17th on the luxury loft floor, and the boys who were responsible for the omelette area in the breakfast room on the first floor. The staff (he cooks porridge and omelette by himself, and is responsible for a large area) are very dedicated, enthusiastic and courteous! Special praise for the birthday cake given by the western restaurant. The packaging and materials are very good, especially the cream part. Compared with the cake given by Changchun Shangri-La where I stayed the next day, the taste and ingredients are a little inferior.