Park Inn

I have to give a bad review to the hotel's front desk clerk and duty manager, which really affects my mood during the New Year trip. I would like to share the following points with you: First, the floor where the business king room is located is not located on the floor introduced by Ctrip, and the room type is similar to the exquisite king room. I booked a business king room from Ctrip for 3 nights. Ctrip’s introduction said that the business room is on the 5th to 8th floors of the hotel. When we checked in at the front desk on the fourth day of the ***** New Year, the front desk clerk booked us a king-size bed room on the 4th floor. Because I read on Ctrip that the difference between their business king-bed rooms and exquisite king-bed rooms lies in the floor and size, so I I asked the front desk why it wasn't on the 5th to 8th floors, and the front desk clerk told me that Ctrip didn't know about their hotel's situation. Could it be that the situation introduced by Ctrip was not provided by the hotel itself? The business king room on the fourth floor is locked and close to the elevator and gym. People come in and out at any time. The sound is loud and can be heard clearly in the room. Second, the hotel's front desk clerk and duty manager did not inform us of the latest dining time for breakfast, but only informed them that breakfast would be served on the first floor. As a result, when I took my baby to have breakfast the next morning, I was no longer able to eat, even though I had bought breakfast at the hotel. , but as a result, I didn’t have breakfast, so I had to take my baby to eat in a restaurant outside. The baby was also unhappy because he didn’t have breakfast in the hotel, and kept crying. The manager on duty at the time ran over and gave the baby some slices of bread. I asked her why she didn't tell us the breakfast time last night. She said they told us at that time. I said if they told me at that time, why didn't I tell us at ten o'clock in the morning? I brought my baby down for dinner in a few minutes, but I didn’t admit it even though I didn’t say it. I should have seen the video surveillance at that time. I’m really angry! ! ! Third, the front desk clerk and the manager on duty have poor attitudes. After we checked in, we called the front desk to get a pair of slippers. The front desk had a bad attitude and asked me what I wanted. I felt that the manager on duty did not actively solve the problem when we raised questions. Fourth, the room is not clean. The bedside table was not wiped clean when we checked in. We wet it with toilet paper and wiped it ourselves, and found that the dirt could be wiped clean. There was a smell of tobacco when we entered the room. We opened the window to ventilate it for half an hour before it got better. Finally, I would like to commend Ctrip's customer service. After I contacted Ctrip's customer service about the problems I encountered at the hotel, Ctrip's customer service quickly helped me coordinate and solve the problem. Later, Ctrip also contacted the hotel management. The hotel management called me to apologize and offered to refund my breakfast money. I did not refund my breakfast money because I was not angry about the breakfast money but their bad service attitude👎. The hygiene is not clean, which really affects the mood of traveling. However, one thing is that the management of this hotel has a good attitude in apologizing. Facilities: General Hygiene: poor Environment: General Service: Poor

原來想選擇錦江中高端酒店會有很好的體驗沒想到同是一個省西安的麗柏酒店和漢中的完全不一樣，因為有小孩要求不靠電梯和二頭的房間，酒店給升級了房間原來是好事結果去開房間看到床上有狗食還有床單上有異物和酒店溝通解決，酒店消極對待，後來還是攜程解決，這樣的酒店真的的是丟錦江集團的臉