Hanzhong Ambassador Hotel

Bad, very bad, very bad. Disadvantage 1: I had already checked in at the front desk after booking a parent-child room. I was suddenly told that there was no parent-child room and I could only change it to a twin room. If I didn't accept it, I would check out. During this peak travel period, where will I stay after checking out? What the front desk means is that it's the hotel's fault, but you can only accept it. If you can't accept it, check out. Flaw 2: After being forced to accept a room change, the family was resting when they heard someone knocking on the door. The staff came in before they even got out of bed and opened the door. Can you believe it? I would like to ask if the staff can enter the room that has been checked in without the guest's permission? What about guests’ privacy and safety? Is this how hotels train their employees? Disadvantage 3: The kettle in the room leaks! It was an electric kettle, but it leaked! There are huge safety risks. Disadvantage 4: The hotel breakfast is very average! It was early eight o'clock when we went. Many of the hot dishes were cold, and the fried dough sticks, steamed buns and steamed buns were also iced. There were few dishes and average taste, and there was nothing for children to eat. In short, it is understandable that prices increase during holidays, but please keep the facilities and services in place. The attitude at the front desk is poor, and the staff enters the room at will without caring about the privacy of the guests. These two points are unacceptable in any case! I can accept changing rooms, but I cannot accept being forced to change rooms without any reason! The tough attitude at the front desk is also very uncomfortable! Will not come again! When I first arrived in Hanzhong, I was put in a bad mood by the hotel, and I lost a good impression of this city! Lightning protection!

It’s better to book in advance for the National Day trip. The four-star hotel does not meet the four-star standard at all. Let’s not talk about the price. The key price does not match the actual price. It is not recommended!

Why do I comment like this? 1. There is a problem with the attitude of the room attendant. Doesn’t the hotel train its employees on service attitude? 2. The hotel showed that there is a laundry service, but when we needed washing, it was told that there was no laundry service. Later, it was said that there was no laundry equipment, but there was a drying service. I agreed at the time. When I asked the hotel for laundry detergent, I got some washing powder after a long time. (The clothes I wash are high-end luxury products) 3. The drying equipment provided by the hotel is just for drying. The waiter doesn't know the price of the clothes, so he touches it randomly! After some coordination, I was allowed to use the dishcloth washing machine area to dry it... 4. The hotel front desk did not communicate customer issues to the morning shift staff during the handover shift (I went to explain this problem to the morning shift staff in a timely manner, but I felt that the morning shift front desk did not understand human speech!) 5. I went to find their manager to solve the problem. At around 5 o'clock in the afternoon, they said that the manager was off duty and there was no leader on duty. In the morning, the leader clearly came to work, but the front desk said that their leader did not come to work. Later, I met their manager in the elevator and asked him to go to work. As reflected in these situations, the leaders said that they had to have a meeting in the morning and they would solve the problem for me after the meeting. They waited all afternoon and there was no apology (since as a leader, I proposed to solve the problem for the customer, but it was not implemented!) No wonder there are just as many leaders as there are employees!

鄰近過年，想放鬆下心情，就選擇了自駕距離適中的漢中，母親年紀大了，也想四處看看，就同路了，近中午出發，下午4點過到達漢中城區，來之前簡單的看了下，等抵達了就選擇預訂國賓，雖然從感觀上説顯得老舊了些，不過酒店前停車場有保安引導規範停車，前台辦理入住很快，接待也夠熱情，旅途上的勞頓煙消雲散，本來訂的是一舒適房和一影音房，前台考慮細緻，直接升級為兩間同樓層相鄰影音房，進入房內，但見空間寬敞，房內設施齊全，屋內乾淨、整潔，隔音效果好，早餐雖説簡單些，但也夠吃飽，並且還價格實惠，很滿意的用住體驗。

一個老店，確實沒有連鎖店設施好，房間還是挺寬敞，但是床不太舒服。服務還是挺好的，離古漢台距離近，可以走過去。本來定了含早餐的，前台告知這段時間不供餐，就是饅頭牛奶，感覺就是老店老了的樣子。

房間乾淨，格局合理，住的比較滿意，離漢台博物館也很近。