Tianhan Jingyi Park View Hotels and Resorts

The front desk service was very thoughtful. At first, I was afraid of noise because there was a wedding next to me. The service staff took me to choose a room that could be changed. It was done in 5 minutes. It also had a small balcony, which was great! There is a wetland park behind the hotel, which is very convenient for walking. The scenery is beautiful and there are few people.

Very good hotel, good environment, very clean, and super good service attitude! The external and internal environment of the hotel is superb. The hotel also has a swimming pool where you can swim and exercise! The children had a great time😊

The hotel environment is very good, right in the park, the staff is warm and friendly, the service is thoughtful, the hotel is clean and sanitary, and they helped us upgrade the room for free. The breakfast is also delicious. I will book this hotel again when I come to Hanzhong next time.

Meeting a good person. I decided to go to Hanzhong for a day on National Day. I booked a hotel for lunch one day in advance. After arriving at the hotel, I communicated with the girl at the front desk about upgrading the room type. She said no. I said that I wanted to change the king-size bed room to a twin-size bed room. The three of us couldn’t sleep in one big bed. She also said no. I smiled and said to her gently: "If you check it first and then tell me that it’s not possible, I will be more receptive. In addition, if you want to help me, you should be able to tell me some ways to solve the problem. It’s not appropriate for a hotel front desk to always say no without doing anything or trying. ☺️." Her attitude was better, and she was willing to stand by my side to help me modify the order... Later, we couldn’t figure it out, so I started to contact Ctrip, because I knew there must be vacancies that I needed... Ctrip customer service couldn’t transfer to manual, and when I was a little depressed, a young and handsome male manager came out. He said lightly: "I’ll help you." Then I used my mobile phone to communicate skillfully with Ctrip (my experience is that when Ctrip customer service wanted to hang up the phone and shirk responsibility, I would contact Ctrip and ask for help. ☺️ When he said he would call back later, he insisted twice that he was "waiting online", and the problem had to be solved immediately. He was more experienced than me [shy]), and he guided the young female manager to change rooms step by step. It lasted for about 5 minutes. I admired his professionalism and kindness, and smiled happily in my heart. This is the appearance of "I want to help you, and I have a way". It is the dedicated working state of an excellent service staff, very good 👍🏻... Finally, the room was settled, and I was given a room with a small balcony and a good location (I didn't ask for it), and I was given welcome fruits and three Han River cruise tickets (the quality was very high, we consumed them all, including the sweet fruits 😍). I am very grateful to this front desk manager named Jin Xin, who has added countless good feelings, beauty and good impressions to my trip to Hanzhong. I like this small balcony very much. Although it is small, it feels great to sit in it. It is quiet in an instant. The landscape design of Chinese aesthetics is worth pondering. I didn't make any unreasonable requests, he understood, and more importantly, he wanted to help me, and didn't "put it on the table". A person's excellent words and deeds can raise the level of the hotel to the level it should be. The things he gave me were to help my colleagues resolve the crisis, and also to appease and apologize indirectly. I also learned from him. I left a special message to thank him for his help when I checked out at night. I will write a good review later to encourage outstanding young people. Thanks again, Jin Xin!