Hanzhong North Bank Yunxuan Hotel

I was attracted by the golf in the hotel. Registered members can try it for free, and the equipment is also provided for free. The children like it very much. It is also the first time to play shuffleboard and they have a lot of fun. The overall decoration of the hotel is very good. It is backed by the Wetland Park, making it easy to see the scenery wherever you move, and the environment is elegant. After arriving at the store, we were given a free room upgrade. The small courtyard of the courtyard room was very comfortable, and there was a small breeze at night, which was very pleasant.

Everything is new in a newly opened hotel. The hotel has a nice garden view, but the room faces the street. Fortunately, there are no cars and it is not noisy at night. The hotel is next to the Wetland Park, which is very convenient for drinking tea and eating.

I am very satisfied with my stay this time. The hotel is in a strategic location. The front desk staff are very friendly and the concierge guy helped us take our luggage to the room. The room is newly renovated and large. The mattress is very comfortable. The price is also very favorable. The price/performance ratio is very high. I will recommend it to my friends. It was a very good stay experience. Like, five-star praise!

This is the worst stay ever, just spend money to learn a lesson. 1: Never book a hotel with an inexplicable name, such as Huazhu, Wenjing, Yunyi, Yunjing, etc. These are often fakes that are not popular but want to squeeze into the ranks of luxury hotels. 2: The hotel is at best a three-star bed and breakfast, with no luxury at all. 3: The room is very small and does not match the picture. After changing one, the bathroom had a strong smell of local urine. Another one was replaced, and it was said to be an upgrade. There were bugs when I entered the house, and I was asked to sit on a stool outside to relax. What kind of **** designed this pitiful terrace that looks so much like a chicken coop and still allows visitors to visit it from upstairs. 4: I asked for a shoe brush, but there was no reply. 5: The design in Figure 1 is *****. Anyway, I was hit by the lamp. Try opening and closing the curtain button to see if the lamp will hit your head. 6: If you don’t have money to decorate, you still have to play fashion. There is no door between the bathroom and the bed, and the windows are not soundproof. The toilet I bought is fake. The most ridiculous thing is that you are a *** from Shaanxi Province. Your Chinese food menu is just a piece of paper, and the names of dishes such as "Treasure Nest Soup" and "Cheese Shrimp Balls" have been written on it for no reason. I will not eat it. I deeply suspect that your boss went to Yantai Weihai for further training. There are more than a dozen employees for breakfast. You know that in a restaurant, they are just talking nonsense. There are only three or five dishes, but they really have the nerve to serve so many people. 7: When entering or exiting the car, you have to go to the front desk to report your room number (their regulations). When I got out of the car and reported my room number, she asked me to report my car number. It was really because I had my head wet that I could do this. 8: The house price was 300 yuan, but he wanted 600 yuan, so I only stayed for one day and canceled one night. The next day they called you and asked for your WeChat ID. They also said that they wanted to take good care of you, but they didn't expect you to check out so quickly. Don’t you know I’m checking out? I checked out the room for one day and you didn’t record it? When you meet, you give me your business card, and you don’t say anything about adding her on WeChat. You don’t care about calling her. Why are you so shameless when you add her on WeChat after she has left? Talking about trains and putting on a fake smile is really disgusting. 9: It says special tea drinks and farewell fruits. I asked around 2pm, and they said they would deliver it right away. They don't even drop off after get off work. The next morning, **** said that tea was on the first floor and fruits would be delivered at night. You really think you are a hospital. At 315, you are defrauding consumers through false propaganda. 10: I live on the first floor, and breakfast is on the second floor. I have to go half a circle to the elevator, and then half a circle from the second floor to the restaurant. Not to mention that it takes a lot of effort for me to eat a breakfast of only three or four dishes in total. The entire journey to the first and second floors to get the three dishes has to pass by the door of someone else's room. The corridor is still stone floor. If someone is pulling a suitcase for breakfast , I can’t imagine that scene. The above are all my personal experiences, and there is absolutely no falsehood or exaggeration. I hope traveling friends will never step on this trap.

There are big problems with private bathhouses. There are problems with water supply and drainage. It is very troublesome to drain and store water every time. The hot water is also very small. It takes a long time to fill a pool of water. The privacy is not good. You can see the first floor from the second floor, and there is a park outside. There are only some tree branches to separate the tourists in the park outside the hot spring pool, which greatly reduces the safety! The kettle in the new hotel has rust or mold inside, making it unusable. The overall hotel style is good, and the location is excellent. However, the details of the room are too poor. For example, there is only one bedside table, and the wet bathrobe was still in the same place after the room was cleaned the next day. It is recommended to strengthen staff service awareness and improve facilities.

I stayed in the hotel's private hot spring room on February 13, 2024, and the price was 1,737 yuan. It was the worst service attitude, ability and professionalism of any hotel worth more than 1,000 yuan that I have stayed in in the past five years. The service staff in the room service department are all uncles. I asked him to put water in the room and call the front desk twice before he came. I found that the amount of hot water was very small and I couldn't soak in the hot springs normally. I asked someone from the customer service department to check it out. I called twice and waited for 20 minutes before they came and told me, "There are many people using hot water at night. That's it. You guys." You can take a soak first.”😰The water is not even up to my knees at this time. Am I here to take a foot bath? ? ? (Is this how the service staff of star-rated hotels solve problems for guests? I paid 1,700 for a foot bath.) In a total of 50 minutes from 21:32 to 22:20, the water level in the pool rose by less than 5 centimeters, which is extremely outrageous. When I asked the waiter why the response was so slow, the waiter told me that she had to deliver fruit to 80 rooms at 9pm, so she had no time to respond to my request (why was my check-in fruit placed before check-in? Even if you You are so busy, can you ignore the needs of the on-site guests? For a hot spring, you have to call the front desk staff four times in one night to take a look. Boss, don’t you think it’s outrageous?) I wanted to ask the front desk for a quilt at night, but the front desk said There is not a spare quilt😰If the customer service’s service ability and professionalism are not up to the requirements, the hotel’s hardware facilities are also not up to the requirements, and there is no ability to handle the Spring Festival passenger flow, the boss is indeed a very brave person. , how much does the price of 1737 match the hotel's service level?