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West Lake 254D Hotel & Residence
4.2/545 Reviews

West Lake 254D Hotel & Residence

Hanoi|0.86km from Nguyen Trai University
The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.

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Top rated hotels in Hanoi

Searching for hotels near Nguyen Trai University? Compare room rates and reviews to find your ideal stay.
NB APARTMENT LINH LANG
3.9/55 Reviews
It takes 40 mins from the airport. Building is just 20 meters walk from the street. There are some japanese food nearby. Coffee shop is just by the street. Noodles restaurant and market is also very near with Japanese minimart. The location is great but only negative is far from the tourist attractions. About 20-25 mins by car and 50 mins by public bus ( we needed to walk about 15 mins to the bus station. ) Room was ok, with cooking items and good refrigerator. We went during the weather was 10-14 celsius, but the room was very cold. We cannot stay in the room with 1 blanket so we requested to have 1 more blanket. We feel warmer when we were in the taxi. There was only 1 mirror in the bathroom was a bit inconvenience. Housekeeping was good and hotel admin was good too. Btw the price was acceptable and we had a good stay.
THE FIVE RESIDENCES HANOI
4.5/52 Reviews
Giang Vo Convention Center
Breakfast was simple and good. I was satisfied with the room condition, cleanliness, and service. The swimming pool was good, and although the building next door is currently under construction, it was well soundproofed. The location was also good. There is a convenience store right on the first floor, and Lotte Department Store is a 700m walk away. I plan to stay again on my next business trip.
Sakura Hotel
4.2/527 Reviews
I used it on my trip. From the time of booking, there was a sense of security in the contents of the staff's email, and the response during the stay was very good. The trouble in the room was also responded quickly. The reason why it was not full was that the TV was bad or the reception was interrupted every minute, and the re-receipt was repeated and the remote control was operated, but eventually I gave up watching TV. Also, there was a description of others, but I would like to thank you for improving the floor material in the shower room because it is slippery and there is an accident someday. I'm sorry to ask for it because I'm free, but I felt grateful if there were two dryers in the laundry. Overall, the service is good and I would like to use it if I have another chance.
Grandiose Hotel & Spa
4.5/552 Reviews
Giang Vo Convention Center
My mom and I stayed at Grandiose for 15 days. It was an outstanding experience. It was a home away from home. All the staff are excellent there. One of the best hospitality experiences I have ever had. Right from the front office staff to the cleaners to restaurant staff, all were extremely courteous. Special mention of waitress Ha and Chef Hung who took care of our vegetarian food needs. Thank you every one !
Palmo Serviced Apartment 3
4.5/50 Reviews
Very great! Breakfast is also delicious
J'ADORE APARTMENT
4.6/526 Reviews
Giang Vo Convention Center
Apartments are amazing - kitchen with a microwave and a fridge, bathtub in the bathroom, spacious rooms, balcony, not noisy ... The staff is very helpful and polite. They called taxi for me whenever I needed. No need to pay any deposit. They didn't clean the room every day or changed the towels but I guess it's because I didn't tell them. Location is not far from the old quarter but some buses don't come to that hotel for tours pick up while some do. Overall it was great experience and I enjoyed my stay at Jadore Apartments!

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