Hotels Near Lotte Department Store in Hanoi

I booked for my friend, my friend likes the space here, the natural light is very good making the office bright. The interior is new and clean, there are enough kitchen utensils if you want. Close to market and lotte if you want to go shopping and go out

The location is very convenient when going sightseeing. The hotel is located in a narrow alley about 20m from the big street, but the surroundings are safe. On the contrary, it does not face a big street, so you can't hear the noise of cars or motorcycles. The service is general, but considering the price, it can be said to be a very good service. There is also a feeling of cleanliness.

In summary, it was an average stay without any major issues. A good option if you’re looking for a straightforward, no-frills experience.

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.

The hotel staff is really nice and let us store our luggage in a separate room before the official check-in time. The location is a 20min drive away from the Old Town but there are a lot of cafés, restaurants, bars close by. The room is okay, unfortunately kind of noisy because of thin walls and it's location close to the elevator and the house keeping room. The breakfast is decent!

I stayed two nights there in two different rooms. One overlooking the street and one with windows but with no views. Both were good and quiet. The bed was super comfy, very nice bed linen, great bathroom with powerful shower. Good breakfast, very friendly staff.

The staff are very nice, the room is clean and comfotable. I have great time in this hotel. Very convenient location in old quarter....budget friendly...receptionist ms.lieu and owner mr. Tung were allways there n very helpful....maids also very very accomodative....highly recommend this property....

This is a small family-owned hotel. We reserved a room with two beds, but were initially offered one with a one bed. We had to ask for a room change, which may have often happened from reviews of other people. The two-bed room was somewhat large and clean. Amenities were basic. Bathroom was a bit challenging: we did not dare take a shower, but my child did and said it was okay. Toilet had no problem. Hot water was readily accessible. Breakfast was personally cooked and nicely done with egg, buttered bread, and some vegetables (tea was nice). The family seems to raise a herd of chickens. Very early in the morning after perhaps 6 AM or even before, a rooster crowed for about two hours every 30 second, and we had to be up. Well, it is nature and I have no complaint about this. The hotel views a big open field where the chicken herd as well as horses was enjoying the meal. Best part was that we were able to walk to the hotel and took about 15 minutes from the international terminal, although it was a bit treacherous along the way. Getting across a wide street without any signal was a challenge, like any other in Vietnam. It was okay after we got used to it. Nothing much around the hotel. The Hanoi Airport, unlike Saigon, has really nothing in the neighborhood. I think for one night, this hotel may be okay esp. for early flights.