Hanoi Quan Ba Dinh Hotels

Front desk service staff are all very friendly and helpful. Always caring and showed initiative when needed. Goes the extra mile to assist with customers' requirements. Will recommend for first time visitors.

The staff are very knowledgeable. Eg. When I ask how to get to the long bien station, they give very specific instructions making it easy for us to navigate there. (Don't trust Google map!!!) They even give a ”cheat sheet” on how to cross the road, not to get scam tours, etc. Even the housekeepers are very happy. Service is like in their blood. I also love the eastern oriental style decor of the hotel... very fitting into the Vietnam vibe. I would like to try their more premium rooms in the future. Location is good too, walkable to the old iron cast train Bridge (5min), old quarters (about 10min)... highly recommend a CityWalk around hanoi

Excellent apartments/hotel rooms with everything you need. Our room was one with a fitted kitchen which we didn’t use but definitely useful for people staying a little longer. Bathroom was good quality with good water pressure and very hot water when needed. The washing machine in every room thing is super useful if you need to catch up with a few bits, or like us have a flight to Australia and need to ensure everything is clean for bio-security checks. The outside area with the washing machine and clothes hanger for drying also has the invertor fan for the AC meaning it gets super hot out there and clothes dry in just an hour or two. Reception staff spoke excellent English and were very professional and helpful, even gave us an extended check out to help us get stuff packed. The area is a very cool area of old Hanoi with plenty of shops and restaurants filling the streets surrounding, providing an authentic feel for what I would say is still a quiet area of Hanoi to retreat to.

A clean, budget-friendly hotel in a prime location, close to shops, restaurants, and public transport. The rooms are simple but cozy, and the overall atmosphere is welcoming. Perfect for guests who want a comfortable base to explore the city without spending too much.

Not only was the place an extravagant paradise with marvellous hospitality and a spacious and luxurious room to awe at, but the surrounding areas of endless alleys filled to the brim with small cafés and shops made access to necessities easy and reliable. My family and I highly recommend this hotel.

This isn't my first stay here, and I'm consistently impressed! It's spotless, the staff are wonderfully friendly, and the night views are breathtaking. This hotel truly convinced me that it's always worth choosing a great place to stay. The 65th-floor rooftop was absolutely magnificent. I'll definitely be returning to Lotte Hotel Hanoi on my next trip to Vietnam!

• Excellent location: The hotel is in the heart of the city center, just a few minutes' walk from the mall, making it extremely convenient for both popular attractions and shopping. • Attentive service: The staff was incredibly welcoming, and check-in was not only fast but also very considerate. They even took care of my package delivery because I was in a hurry to leave and forgot to send it. • Comfortable room: The room was warm and clean, and the bed had the perfect firmness, allowing me, a person who prefers to sleep on my bed, to have a good night's sleep. The soundproofing was also excellent, with no noise at all during the night. The building is very safe.

This was on top of my bed, and I don’t wanna know what it is. The water bottle in the room was basically empty so I had to buy my own. Other than that it was good. I even did some cooking in the kitchen, the smart tv was great too I was able to watch my movies and go on YouTube. The highlight was the receptionist, very nice and kind. They should make sure the room is very clean before a guest arrives but I’d be willing to go there again. 👍🏽

The living room was bright and spacious, the bed super comfy, and the bathroom spotless. Everything worked perfectly. It was worth every penny — I’ll definitely stay here again.