Hanoi Hotels with Airport pickup service

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

Jade Orental was our first stop in Hanoi after an 18 hour trip from the US. We were a group of 17 people. The General Manger Mr. Do and his staff welcomed us very well on arrival with a efficient check in process. The hotel is located in a great area (we were walking around after midnight and felt safe). Breakfast spread was excellent and food tasty with lots of variety, customer service was very good, rooms were well appointed and bed very comfortable. Felt at home and very welcomed. Would definitely go back there again. Thanks to everyone for making our stay there great.

Impressive entrance with a short walk to anything you might want/need in Hanoi. Check-in was a breeze when we arrived mid-afternoon. The lobby on Level 1 and restaurant on level 2 are opulent and well-served with competent and English fluent staff. The room I had was well presented, very clean and well-serviced. Great pillows!! Small, but functional bathroom with a great two-way shower. Money can be exchanged at reception at around market rate. The breakfast on level 2 has something for everyone. Vietnamese, western and excellent pastries. Fresh fruit and a great noodle bar. The wait staff and chefs are expert and can create pretty much anything on request. The room service menu is spartan but reasonably priced and well presented and delivered hot. Pasta, pizza, burgers and (of course) Pho. For those not familiar with Vietnamese coffee, fasten your seatbelt before trying. This beverage will wake the deepest sleeper in seconds. Concierge services are effective and non-intrusive. There is a mini-supermarket about 100 metres from the front door where you can find that razor you forgot amongst other necessities. This hotel is brilliantly located near the lake, which is a great location for a stroll. Within a five minute walk you can find pretty much anything that you can think of. There is a roof top bar and pool on level 10 and, to be honest, this was a little disappointing. The pool works, but the surrounds are a little tired and could do with an upgrade. Not a showstopper by any means. The lifts work, the electricity is 100% available and the wifi is fast and consistent. The laundry service is fast and reasonably priced. If you want to outsource laundry, there are several services available close by for USD$1.50 per kilo. My team of 3 stayed here for 12 days and very much enjoyed the facilities and hospitality. I would stay here again any day of the week!!

Score 11/10! Very good experience that over my expectation! The most impressive part of the whole stay would be the sincere service from the front desk! From the very beginning their service would surprised you~ the Doorman welcomes you with a very good smile and help you deal with luggages. Welcome drinks serve while waiting for the check-in. After that a very handsome front-desk officer--Yu, help us introduce nearly every attraction of Ha Noi and famous restaurants as well. Sincerely thanks to Yu's kindness and assistance(also free room upgrade~). Also the infrastructure of the hotel is satisflying, from the roof bar, you can see the sword lake and also the most central view of old quarter. Breakfast with nearly 5-star standards. Highly recommend for tourists visiting old quarter!

We moved to this hotel after a less than great night at a nearby hotel. The location is ideal if you want to be near the lake or have business with an embassy. The lake is a 30 second walk, the embassies 10 minutes or so. There is a large grocery story (VinMart) a short walk away. The room has a large sitting area, work desk, full kitchen with a household-size refrigerator/freezer, and the bed is very comfortable as are the pillows. The bed area can be sectioned off by closing a floor-to-ceiling curtain between it and the lounge area -- convenient when your travel companion wants to get up early to work (and turn on all the lights). The bathroom includes a full-size tub and a Japanese toilet (i.e., heated seat and built in bidet with multiple options). We were there in the midst of the pandemic so occupancy was low. Rather than a breakfast buffet they provided us with a menu that included a very large selection of items ranging from Western standards to Vietnamese standards. You won't go hungry from lack of options. Evenings in the rooftop restaurant includes groups of local youth taking selfies of themselves in the 'fancy' surroundings. Worth an evening drink for the beautiful lake view as well as the people watching. Staff were great, food was very good and prices in the mini bar were entirely reasonable. Coffee, tea, drinking water and a FULL breakfast are included. If this location fits your needs when visiting Hanoi, I cannot recommend it more highly.

Our group of 6 stayed 3 nights at peridot. We had some hiccups which was of no fault by the hotel..( like losing one luggage from our group from our cruise, and tour operator etc). The hotel went above and beyond to help us resolve our problems. Special thanks to Plum, who was so nice and friendly and was so professional and efficient to resolve issues for us. Hotel has plenty of restaurants and street food everywhere and is very near the lake. Beautiful pool and sky bar too.Everyone was very friendly and helpful, from the bellboys to the front desk staff. They even gifted my mom who has a bad knee a herbal compress from the spa. Small details and kind gestures made our stay here so special. 5 stars to the peridot team!

Very nice boutique hotel in the middle of the Old quarter near shops and restaurants. Staff were very friendly and helpful. They really go out of their way to help you as needed. The rooms are clean and the beds are comfortable. Great air conditioning. Breakfast was very good and a lot of choices. It is buffet style and you can also order different foods like Pho, banana pancake, Vietnamese egg rolls and so much more.

We stayed in the Hanoi Marvellous last weekend in interconnecting rooms. There are only 2 rooms on the 8th floor so we had the floor to ourselves. Our stay was excellent. The location is very central to the lake and the centre of the city. The staff are extremely helpful and give excellent information about places to see, transport etc. The rooms are large and very clean and the bathrooms are well appointed. The beds were very comfortable. The breakfast is excellent with plenty of fruit, breads, cereal, yogurts, juice etc as well as cooked eggs. The staff go above and beyond to offer help and hospitality. I would highly recommend this hotel and would definitely stay here again.

The hotel is really nice. Great staff and the room is fine. Not huge but they provide water and the bathroom is clean. They offered to store bags for us as we were going to stay on a boat for 1 night in between. Breakfast was very average but fine if you are happy to embrace the culture. Optimal location as its right around the corner from the lake and busy parts.

My God. The Capella Hanoi is the finest city hotel experience that I have enjoyed thus far. It really blows other 'high end' hotels out of the water completely. The level of service rivals that of other five star establishments in Bali (which I can personally say has some of the best hospitality standards globally). The staff were all so kind, genuine and knowledgeable. They all gave excellent recommendations for off-site activities and dining, although honestly, next time I'll just stay put in the hotel all day because of what's on offer in-house! The main point of difference that very few hotels are doing is their daily ”rituals”, think complimentary cocktails and snacks during happy hour every day, plus champagne breakfasts with Tattinger, – no “sparkling wine” here – and a lavish spread of the best Vietnamese food we had during our stay in the city (the breakfast beef pho is a must try), along with oysters and steak. Mind blowing. The hotel itself is a feast for the eyes: drawing inspiration from the 1920s art-deco scene of the nearby Hanoi Opera. Our suite was just stunning, easily one of the most impeccably designed rooms I've ever stayed in. Even the corners of the walls were designed in art deco fashion, and antique props are on display around the room. You really can't say very many other hotels employ this level of detail. Coming from someone who lives in and experiences the high standards of Balinese hospitality, (I’ve also stayed at the Capella Ubud), the service at Capella Hanoi was nothing short of phenomenal. The staff were so lovely and so genuine. It's simply put a top-notch place with outstanding facilities, incredible service, and stellar management – I genuinely can’t recommend it enough.