Serene Boutique Hotel & Spa

Hotel has great location. Good value for money. Just don’t expect luxury. Customer service was just ok, and probably sub-par for Vietnamese standards. But to use just as a base for daily excursions, breakfast and a bed to sleep in I would recommend.

Myself and my partner stayed in the Serene Boutique Hotel in Hanoi a couple of months ago and it was a wonderful experience. The location was great, situated in the old quarter and within walking distance to alot of tourist attractions - ie. Note Coffee, Water Puppet Theatre, and nice restaurants. The service from the staff members was exceptional. We had an amazing receptionist named Minh who went above and beyond to make sure we got the most out of our stay. He helped us plan out our itinerary for the week and booked all of our trips and transfers which was incredibly helpful. We stayed in Hanoi for 3 days but also did tours to Ninh Binh, Ha Giang (Loop) & Ha Long Bay. The hotel allowed us to store our luggage in the hotel between trips which was fantastic. The tours organised by Minh were incredible and this whole week was certainly the highlight of our Vietnam trip so far! Thank you to Minh and all of the incredible staff here for being so welcoming, accommodating and for being incredibly helpful during our stay. We are very grateful and would definitely recommend this hotel to others. 10/10 service! 🌟

I would like to take this opportunity to express my thanks to the staff Alice who arranged our complete trip.ours is 10 days trip and we visited Hanoi, Ha Long Bay, Ninh Binh and Sapa.this hotel is located at old quarters old which is very near to most of all the attractions in hanoi and you will get everything near by. We were 2 families with kids and worried how we are going to manage the complete trip. But she made our trip worry free as she arranged everything from airport pickup to airport drop in perfect order so we did not stuck anywhere for anything.From transport, food and English speaking guide all were perfect. She helped us to book a wonderful cruise, it’s ambiance and food is awesome. Next she arranged one day trip to Ninh Binh which is very nice and then finally to sapa. As a whole this trip is so memorable one. Thanks Alice for making our trip wonderful and memorable one.

Where do I start. From the moment I booked, I received a message from Alice Nguyen offering her services in any way. It felt amazing to have an immediate connection on the other end. Alice went way above and beyond the call of duty. I ended up in the hospital for 6 days, and she was just so helpful booking extra nights with upgrades for hubby, giving gifts, and helping with transportation just everything. I feel I am forever indebted to Alice of Serene Boutique and spa. I will never forget the care I revived here from all staff. Breakfast was lovely and sweet staff, and the room was always clean. Thank you! We are very grateful.

The hotel is in the old quarter so the frontage is not large however our room was spacious and reasonably maintained. The room was very clean and we had a balcony although we were waving to the builders over the road! They were not noisy or intrusive though so it was not an issue for us. Decor in the room was quite modern and very nice. Shower was a little odd with the shower head not able to be directed so could only really be used as a handheld or the whole bathroom would get very wet. The breakfast was ok, a little bit of continental, noodles, sausage, fruit and an egg bar for omelettes etc. nothing special,but nothing to complain about. Coffee and juice were good and the staff were really friendly and helpful. The front desk helped us with tours and maps of the area and were lovely. I think the location is great and although you are in the middle of everything it is quiet in the rooms. Walking distance to the night markets and coffee shops and eating places. The building is old but clean and tidy. Would stay here again.

Location location location, it's in a fabulous location walking distance to everything.Fantastic staff so helpful and great housekeeping team. Stayed for 5 days and it ticked all the boxes, only had breakfast on our first morning and to be honest that was a bit of a let down,eat out after that for breakfast.So many places to eat and cheap to. I would recommend and definitely stay here again.