Capella Hanoi

Capella Hanoi Reviews

Capella Hanoi

11 P. Lê Phụng Hiểu, French Quarter, Hanoi, VietnamView Hotel Details
Capella Hanoi
Capella HanoiCapella HanoiCapella Hanoi
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1 night

Capella Hanoi Guest Reviews

4.8/5
Amazing
42 review
Verified reviews
Location4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(42)
Positive reviews(42)
Reviews with photos/video(22)
Friendly host(20)
Well designed(12)
Delicious breakfast(8)
Awesome rooms(6)
Well decorated(5)
Ho Kenrick
Junior Suite
Stayed in Oct 2023
Friends
5 review
5.0/5
Outstanding
Posted on Oct 15, 2023
We love the Junior Suite. The bathroom is amazing!! The restaurants are also worth trying!!
Response from Property: Dear Ho Kenrick,How fabulous to learn you had a nice stay with us and love the Junior Suite! Many of our guests shared that they could spend hours in the room to photoghrap because they can capture so many beautiful shoots in every corner of the room. I am so pleased that you recommend our restaurants too. We offer signature cuisines in each of our restaurants and it is wonderful that you come to dine with us. Hope to see you again soon.In Appreciation,Dennis LaubensteinGeneral Manager
Guest User
Premier King Room
Stayed in Jan 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 22, 2024
Excellent service. Nice rooms.
Response from Property: Dear Valued Guest,I am pleased you had a great time and enjoyed your stay with Capella Hanoi. Comfortable accomodation and excellent service are the two keys that help us to win over our guests. Thank you for your kind review and we look forward to your next visit to create even more memorable experience in the near future.In Appreciation,Dennis Laubenstein
Guest User
Premier Twin Room
Stayed in Mar 2024
Friends
11 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Nice stay
Response from Property: Dear Valuded Guest,Thank you for your short and nice review. We look forward to welcoming you again soonBest regards,Dennis Laubenstein
Weilaiwendy
Premier King Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Bill's design is beyond doubt, and the hotel itself pays great attention to service and details. It is a very good experience.
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6/9
Response from Property: Dear Weilaiwendy,Thank you so much for choosing to be with us. Capella Hanoi is a triumph of Bill Bensley, the so-called "maestro of architecture on a global scale." Our revelry palace was inspired by Opera during the Roaring Twenties, as you may have noticed. Comfortable accommodation matched with exceptional service is what we strive to provide to our guests and I am thrilled that you enjoyed both of them. We absolutely look forward to welcoming you back very soon. In Appreciation,Dennis Laubenstein
Guest User
Premier Twin Room
Stayed in Apr 2024
Friends
24 review
5.0/5
Outstanding
Posted on Apr 8, 2024
This hotel is a hotel designed in the style of the 1990s jazz. The style of the whole hotel is very interesting and theatrical. It is not boring to stay here. It forms a very good combination with the local Vietnamese style in Hanoi. It allows tourists like us to enjoy the local food and scenery in Hanoi during the day and have a party with friends when we return to the hotel. There are gyms, saunas, swimming pools and spa facilities. I highly recommend friends to enjoy spa, which is a 90-minute Vietnamese whistle. They are very relaxing. The breakfast is also very rich. There is a meal and a semi-self-service buffet.
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6/9
Response from Property: Dear Valued Guest,Thank you so much for your glowing review. At Capella Hanoi, we believe in seeking connection and shared experiences that inspire. And that's how we can deliver our own unique style and experiences to our guests. Seeing the smiles on their faces really brought even more energy to our team. We are thrilled that you enjoyed your time at Capella Hanoi to the best of it and absolutely wish to have the chance to welcome you again in a near future!In Appreciation,Dennis Laubenstein
Sunmingjie Sunny
Premier King Room
Stayed in Mar 2024
Friends
10 review
5.0/5
Outstanding
Posted on Mar 6, 2024
The service is extremely attentive and the environment is very good. The food in the restaurant on the first floor is also delicious. Everything is perfect! ! The sanitary environment is also very good. Everyone is very nice. It’s worth it! ! !
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Response from Property: Dear Sunmingjie Sunny,Your review just gave us a double shot of happiness! We are usually known for our great customer service and attention to detail in everything that we do. It is so delightful that you appreciate our service and embark on a culinary adventure in our restaurant - Backstage, trust that it was a worthwhile experience for you. We can't wait to welcome you back again in the near future.In Appreciation,Dennis Laubenstein
Yanghaichen
Premier King Room
Stayed in Feb 2024
Couples
22 review
5.0/5
Outstanding
Posted on Feb 15, 2024
There are a total of forty-seven hotel rooms. Designer Bill Bensley has integrated opera elements into every detail of the hotel. The corner of the performance area on the first floor separates the open bar from the stage, and the backstage is an all-day restaurant. The dazzling grid ceiling and opera stage scenery, rehearsal stage, dressing room, retro dresses, and dozens of old objects from the French colonial period are all available. Each floor has its own theme of artists, designers, musicians, etc., and even each room has masters of corresponding themes and dramatic scenes of different styles. Overall, it is a medium-sized hotel. It is stunning at first glance. The service details are in line with the price. The selection of spare parts is also in large bottles, which is quite satisfactory. The non-alcoholic mini bar is free and refilled every day. The living room has free afternoon tea, free wine of all kinds in the evening, and all-inclusive snacks. It is worth it from a cost-effective perspective. The surrounding area is an absolutely rich area with various luxury shops. There is a night-time ceremony in the evening. After turning down the bed, It comes with an eye mask and a small gift, and the data cable will be buckled with a leather buckle for you, and the small details are still full. Capella Hanoi's glorious Koki Japanese food on the B1 floor this year received 1 star. It has only 14 seats and offers a set similar to Omekase. The price is relatively expensive (basic evening set is 5,500,000/person and 8,500,000/person). Reservations can be made by email in advance on February 14 Dinner arrived at 6:30 and it was almost full. The menu is fixed and there are not many choices, but the products are very good. The basic set meal we chose, the first is two kinds of clam teppanyaki, the second is the sea shrimp teppanyaki with vanilla sauce, the third is the signature Yaeyama beef, the beef nose certification is really speechless, the fourth is 20 minutes to make Koki's signature garlic chicken fried rice, and the final dessert was eaten in the lounge next to it. It was a combination of matcha ice cream daifuku and Japanese hot donuts. In the end, we collected RMB 20 million for champagne and drinking water alone. Thanks to the Japanese uncle chef, he was really handsome. Breakfast at Capella Hanoi is the all-day dining restaurant Backstage next to the lobby bar on the first floor. The Backstage restaurant restores the elements of the opera house to the greatest extent, creating a transparent and gorgeous golden hall, decorated with opera costumes, the flowers are yellow phalaenopsis, and the menu is “Diva’s menu”. Breakfast at Capella never disappoints, almost all are a la carte, and the a la carte menu is simply dazzling. The first page is the Vietnamese specialty Pho, which was rated as the top three Pho food in Hanoi by our guide. There are other traditional delicacies such as baguette sandwiches. In terms of Western style, the breakfast includes fresh oysters imported from France and smoked salmon waffles, which are full of sincerity. The various eggs, especially the eggs Benedict, are superbly made, and the crepes and waffles are also delicious. The chef is well-known in Vietnam. He can already eat very nice food in the hotel without leaving home. This trip has been very satisfying.
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6/7
Response from Property: Dear Valued Guest,Wow! Your thorough exploration of the Capella Hanoi's design, facilities & offerings, from the Living Room and Diva's Lounge to our floor concepts and dining experiences in Backstage, Koki, provides valuable insights for our future guests. We're delighted that you enjoyed the various aspects of your stay, including the Capella Champagne Breakfast to the Sweet Delight, especially the Signature Set menu in the Michelin star awarded Koki restaurant. The team was absolutely happy having the opportunity to serve you.We are looking forward to welcome you back soon.In AppreciationDennis Laubenstein
Kelai
Premier King Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on May 2, 2024
Very good experience, the Spring Festival atmosphere is very strong, the food is delicious. The breakfast is very rich, with steak and oysters. There are also many activities for children to play, and every day is very fulfilling.
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Response from Property: Dear KelaimHow wonderful you came to stay with us during the Spring Festival and let us know you enjoy your time at Capella Hanoi. Not only we strive to create exceptional experience of culinary and accommodation but we also wish to bring Vietnam's national cultural identities to our international friends. We believe that you have had meaningful moments at the beginning of the New Year, and absolutely are looking forward to welcoming you again to create an even more magical adventure at Capella Hanoi.In Appreciation,Dennis Laubenstein
Anonymous User
Premier Suite
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 19, 2024
I was very excited to step into the long-awaited Capella, but when I checked in, I didn’t sit on the sofa and enjoy the welcome drink like others. The three of us sat on the sofa, let alone the welcome drink. There was no water, so they took us to the room. They didn’t say anything except introducing the mini bar. We had to ask ourselves about the afternoon tea before we were told whether we could go down and enjoy it. Regarding the free services and activities provided by the hotel, Not much to say, it’s really disappointing! However, when we called the front desk in the evening to ask about the New Year's Eve fireworks at Hoan Kiem Lake, the front desk was very enthusiastic and said that we could go to the 7th floor to watch the fireworks and have a party in the evening, and also introduced us to the free services and activities of the hotel. The breakfast was really great. Regardless of the meals, drinks, and internal service staff, we felt that this was the standard Capella should have, and it also made us feel warm, especially the two Western hotel staff (one French) The other person is Dennis).
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6/7
Response from Property: Dear Valued Guest,Thank you for spending time to write us this comment to share about your recent stay at Capella Hanoi. It was a pleasure sharing the sacred moment of transition between the old and the new year with you. And we're pleased that you found our breakfast service and food to your satisfaction. Nevertheless, we apology for the disappointment at the arrival, which clearly not reflect the Capella standards. I have shared your comments with our Culturist team to ensure we address this in the repeat trainings for the team to prevent future occurrence.Again, thank you for your sharing and we look forward to welcoming you again at Capella Hanoi!In Appreciation,Dennis Laubenstein
Guest User
Premier King Room
Stayed in Feb 2024
Family
6 review
4.0/5
Very Good
Posted on Feb 20, 2024
The room is not big, but the decoration is very distinctive. The breakfast service is good and personalized ordering service.
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Response from Property: Dear Valued Guest,We appreciate you share with us about your experience at Capella Hanoi. Even though we are thrilled that the service and food at breakfast created a good experience, we feel sorry that the size of the room was below your expectation, please rest assure that our room size was in line with the standard of a 5* boutique hotel, and thank you for telling us how you are impressed with the room decoration.Looking forward to have another opportunity to welcome you again.Warm regards,Dennis Laubenstein
worworwor
Premier King Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 4, 2024
extremely like! It's simply perfect! Really love his decoration, his service to me, his HH! His breakfast! His everything! I felt that there was absolutely no disappointment in this trip! marvelous!
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6/10
Response from Property: Dear worworwor,We’re all about giving our guests a great experience. So many hotels in Hanoi keep it standard but we at Capella Hanoi try to be unique and it is so rewarding that you enjoyed yourself.Thank you for your kind review and I hope to see you return soon.In Appreciation,Dennis Laubenstein
Thi hong linh
Premier King Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Everything is so wonderful, I will definitely come back to experience it again, I like everything in here, classy and luxurious.
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Guest User
Premier King Room
Stayed in Oct 2023
Friends
11 review
5.0/5
Outstanding
Posted on Oct 20, 2023
I came to Hanoi specifically for Capella, and it did not disappoint. The hotel with the opera house as the background is very special and impressive. Downstairs are luxury stores such as Richard Mille and LV, which have a French and Southeast Asian feel. The breakfast buffet also includes oysters, although it's a bit hard to eat. I highly recommend the rice noodles.
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Response from Property: Dear Valued Guest,Thank you for choosing to be with us and we are overjoyed that you came here specially for Capella. Capella Hanoi is a triumph of Bill Bensley, the so-called "maestro of architecture on a global scale." Our revelry palace was inspired by Opera during the Roaring Twenties - as you might have noticed, each of our 47 rooms and suites are individually styled with operatic memorabilia that pay tribute to Opera’s legendary artists, composers, designers and performances. We are so grateful that you enjoyed the breakfast and even shared the picture of your favourist "Bun Moc Suon", which is widely regarded as one of Hanoi's most popular dishes. Hope to have the opportunity to welcome you back very soon,In Appreciation, Dennis LaubensteinGeneral Manager
Guest User
Premier King Room
Stayed in Dec 2023
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jan 1, 2024
There is no other problem except that it is expensive
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Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and giving us such positive rating.We look forward to welcome you again for another memorable stay at Capella Hanoi.In Appreciation,Dennis Laubenstein
SSTT
Premier King Room
Stayed in Sep 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on Sep 15, 2023
The hotel design is novel and fashionable, and the beds are comfortable. The service attitude is first-rate, very considerate, and all staff have high English proficiency. Breakfast is served immediately, and I recommend Pho Bo. Next time I come to Hanoi, I will definitely choose this hotel.
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Response from Property: Der valued guest,Thank you for your lovely review! It is great to hear you enjoyed your time with Capella Hanoi. Your highlight about our bed and breakfast - especially Pho Bo - is absolutely appreciated. I am thrilled that took really good care of you and your kind word for them is an amazing shout out to all the team that work effortlessly to ensure our guests simply love being with us. Again, we loved having you here and can't wait to welcome you back with Capella Hanoi soon. Best Wishes, Dennis Laubenstein