Guest User
September 28, 2023
The location is correct, the only positive point in my point of view. When we arrived the receptionist had not yet checked in and was trying to sell us excursions. Subsequently, the room did not correspond to the one reserved (much smaller) and the receptionist offered us another room for an additional 50 dollars because the room we had reserved was not available.
After contacting trip.com customer service (very responsive service 🙏), the situation changed for the first night with an upgrade. But the cleanliness left something to be desired, for example dirty bath towels. The icing on the cake the next morning, no more water.... in short, worst start to my stay in my life. Thanks to trip.com, we were able to cancel our stay.
Hotel to avoid if you want to enjoy Hanoi with complete peace of mind.
P.s.: do not leave your number with the receptionist because even after the cancellation he continues to harass us to sell us excursions.
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