22Land Moon West Lake
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in Hanoi
22Land Moon West Lake
185 Trích Sài, Quan Tay Ho, Hanoi, 100000, Vietnam
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We Price Match
Last booked 2 hrs ago
Amenities
Public parking
24-Hour Front Desk
Luggage Storage
Café
Taxi booking service
Currency Exchange
Wi-Fi in Public AreasFree
Lockers Available
All amenities
Property Description
At MOON West Lake Serviced Apartment, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the serviced apartment to ensure you stay connected during your visit.Arrange your trips to and from the airport using the serviced apartment's convenient transportation services booking. Amenities at taxi offered by MOON West Lake Serviced Apartment simplify the organization of your excursions, tourist activities, and other adventures in Hanoi. For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more delightful than balmy ones, as you snuggle near the serviced apartment's inviting hearth. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at MOON West Lake Serviced Apartment. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.
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8.1/10
Very GoodEverything is good perfect and ms.Ha from reception she helped me a lot.
All 121 reviews
Surroundings
Airport: Noi Bai International Airport
(21.7 km)
Train: Hanoi Railway Station
(5.9 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
JUNIOR SUITE LAKE VIEW
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Lake view
Toothbrushes
Check Availability
28
PENTHOUSE DUPLEX
2 bedrooms: 2 queen beds | 1 living room
60m² | Floor: 7
Has window
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Check Availability
15
EXECUTIVE CITY VIEW
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Check Availability
29
DELUXE PART LAKE VIEW
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
City view
Toothbrushes
Check Availability
18
STANDARD DOUBLE
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Check Availability
Hide Room Types
Guest Reviews
8.1/10
Very Good
121 reviews
Verified Reviews- Cleanliness8
- Amenities7.9
- Location8.5
- Service8.2
Average for similar properties in Hanoi
AI Summary
Guests appreciate the clean, comfortable rooms with daily cleaning service. The prime location near West Lake provides easy access to dining and shopping. The complete kitchen appliances and friendly staff enhance the stay.
GRING0
July 16, 2025
Disgusting Room, Bad Smell, Overpriced Everything – Avoid!
This was honestly one of the worst hotel stays I’ve ever had. The room smelled strongly of damp, and the air conditioner barely worked, so it was hot and uncomfortable. The bed was stained with what looked like blood or feces – absolutely unacceptable and disgusting.
The minibar is a total scam. They’ll overcharge you for basic items. A small bottle of water was supposedly 25,000 VND, cashews 45,000, and chips 65,000 — but I was charged over 200,000 VND. Those same snacks would cost no more than 35,000 in any local shop. I ended up paying 20,000 VND more for no reason.
Don’t use anything in the room. The staff are rude, unhelpful, and the service is terrible.
As for breakfast? Barely anything — just a few pieces of bread and some jam. I only went once during my whole stay, and that was enough.
Not recommended at all. Stay away.
Preechaya
July 6, 2025
Good enough but they rent for local too, some night have noise, and have a good view.
Jacob
April 29, 2025
Unfortunately, the cleanliness, especially in the bathroom, left much to be desired.
Despite being told that the rooms were newly renovated, the bathroom appeared unhygienic — there was visible mold and numerous signs of wear and tear.
Additionally, we had to change rooms twice: once because we were assigned a room we had not booked, and a second time due to a lack of cleanliness.
Gary
April 15, 2025
Great experience. Painless, quick check-in & check out. Good size rooms (I stayed in 2 different rooms after extending my stay) with smart layout & space usage. Very clean with all necessary amenities. Good strong hot water flow. Very friendly and helpful staff. Great location on West Lake with a variety of nearby cafes & restaurants. At the price charged this is a great bargain 👍. One slight quibble is the reception staff need to educate themselves about the TV stations offered to guests. I was told they only had Vietnamese channels but they have many English news, movie & lifestyle channels but the TV reception required setup to access these.
Kyi Thin Khaing王菲菲
June 13, 2025
Not clean at all but the stuff are nice tho
GoldenDrum
July 1, 2025
Right at the center of west lake. Plenty of restaurants coffee shops nearby. Value for the money, good choice for budget travelers
John Joachim
December 3, 2024
I have been at this property for five nights. Everything has been enjoyable. I was treated right by all the staff with genuine kindness and professionalism. My room was nicely cleaned every day with everything replenished.  I want to thank housekeeping for taking care of my room. They were all great. Reception staff and the bell boy are also great. 
Honorable mentions of appreciation goes to Quang, Tuan, Jay, Phuong, Binh, Tham, Huong and Ngoc. I look forward to returning back someday. This will be my place to be. Highly recommended. Very close to nice coffee shops and places to eat there within very short walking distance. And the views of the lake are also nice. Thank you.
Guest User
April 9, 2025
Great apartment, depending in what your plans are the location can be great or very bad, we wanted to do some shopping and for that i would recommend to be nearer old quarter, but skipping the location is very good!
Services & Amenities
Most Popular Amenities
Public parking
Additional charge
24-Hour Front Desk
Luggage Storage
Café
Taxi booking service
Currency Exchange
Wi-Fi in Public Areas
Free
Restaurant
Restaurant
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Additional charge
Transportation
Taxi booking service
Front Desk Services
24-Hour Front Desk
Lockers Available
VIP Check-In Service
Express Check-In and Check-Out
Front Desk Safe
Luggage Storage
Currency Exchange
Tour/Ticket Service
Languages Spoken
Vietnamese
Food & Drink
Café
Room Service
Health & Wellness
Beauty and Makeup
Public Areas
No Smoking in Public Areas
Smoking Area
Elevator
Vending Machine
Shared Kitchen
Cleaning Services
Dry Cleaning
Clothes Dryer
Laundry Service (On-Site)
Accessibility
Stair-Free Property Entrance
Wheelchairs Available On-Site
Accessible Rooms Available
Safety & Security
Security Alarm
Smoke Detector
CCTV In Public Areas
First Aid Services
First-Aid Kit
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the Hotel
Property Description
- Opened: 2022
- Number of Rooms: 38
At MOON West Lake Serviced Apartment, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the serviced apartment to ensure you stay connected during your visit.Arrange your trips to and from the airport using the serviced apartment's convenient transportation services booking. Amenities at taxi offered by MOON West Lake Serviced Apartment simplify the organization of your excursions, tourist activities, and other adventures in Hanoi. For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more delightful than balmy ones, as you snuggle near the serviced apartment's inviting hearth. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at MOON West Lake Serviced Apartment. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.