Hanoi Central Park Hotel

bad bad bad

I hate to have to write anything negative about our trip but this experience dampened what was one of the most awesome few days in the most charming and beautiful Hanoi. Honestly, the only thing Central Park Hotel really has going for it is its location, but for the price, I would recommend you spend a little more for your own health. When we arrived there was a power outage in the area and whilst I understand this is out of the hotel’s control, no effort in terms of lighting was done to even light the dark, long entranceway, stairs and reception area. The one staff we met was nice enough but after handing us the keys, interactions were kept to a minimal(possibly because of limited English) but no assistance or alternative options were offered regarding our luggage and walking up the dark spiral stairs to the 6th/top floor. The room was spacious and had good natural light but it only highlighted the peeling wall paper and where I really draw the line - moisture mould (black spots and water marks) all over the ceiling. This also made the room smell of the same. It really is not safe and acceptable to pay whatever amount only to be inhaling all of that mouldy air. While we were ready to walk out from that time, we really only booked this room for a safe place to store our bags for the 10 hours before our midnight flight. We didn’t want to be caught up in complaints and discussions with the one staff running the place, so we ended up maximising a spa afternoon and coming back only to gather our things and check out. Do yourself a favour, either pay a little more for a clean and safe place, or otherwise please check your room doesn’t have this mould before agreeing to your stay. Health first!!

We wanted to stay for one week. As usual we book for one night to check out the hotel and then negotiate for a week. The room was booked and the price agreed. When the weekend arrived suddenly they wanted us to move to another room and pay more than double. This is NOT how you treat guests. The staff were great but only do as they are told. The owners have no idea about creating customer satisfaction. Not recommended to stay here and will not go back there again.

From outside....the hotel façade will disappoint you....its a 3 ft wide entrance but as you walk inside...a passage will leads to its reception .... we stayed their for 2 nights in the family room and found its quite spacious and fulfilling our expectation with the budgeted deal......don't expect balcony or big window in most of the budget hotel in old quarter areas as the building are very congested and they have limited opening towards main road. all the amenities and attractions walkable distance specially the lake areas, night market, famous restaurants, beer street , French quarters etc...