Hanoian Central Hotel & Spa Reviews

The hotel was excellent. The customer experience was the best I have experienced so far. I received an email the day before the check in to tell me about the services and tours I can book. The check in includes a free drink, a local sweet and an explanation of where we can visit with a map. The room is very clean, bedding are comfortable. When we checked out, we received a box of local sweet to take home. I will definitely come back again.

Location was good, service was pleasant and fast. Room was overall clean and pleasant smelling when first checked-in. Now on the bad - ants slowly started to appear after my first night of stay in the room and toilet. Booked a family room and was indicated it had a courtyard view. But in actual fact, it was the last room on the inner side of the hotel with view of a wall from a tiny window. I didn’t bother drawing the blinds up. There are two fake windows as well. But being at the back of the hotel, it is a quiet room away from the street traffic if that’s what you value. Breakfast was below average - pho wasn’t good for a place where pho originates. Hotel was great in offering packet breakfast for my early flight. However don’t hold high expectations as they are just enough to not go hungry - was interesting how one packet had jam and butter, one packet had only butter, and one packet had nothing for the bread. When checking out, the front desk insisted on me completing my review right there and then with a 10/10 rating and to include his name in the review before I could leave. I have never encountered such insistent request and I believe it might have to do with being rewarded by the hotel management for being named in good reviews? Totally understand it might not be the front desk’s fault if they are following instructions but such insistent requests are a major turn off, especially in the wee hours when I have to catch my flight. Out my 4 trips to Vietnam across the various cities, this is my least liked hotel. There are definitely better hotels in the vicinity at similar price point.

Staff service is very good and good location. But room size is small. Bed is very soft.

We have stayed at this hotel twice, our impression is this hotel provides excellent service to customers. frondesk Antonie and Tania were amazing, helped upgrade our oom for free with a balcony. The location is close to the night market, the famous train street with cool coffee shops. so don't hesitate to stay at this hotel.

Great hotel, excellent location in old quarter

The staff at the hotel is very friendly and the rooms were small but clean. My room was right next to the elevator so there was a lot of noise from the hall. The cleaning staff starts really early in the morning and are quite noisy in their set up.

This hotel is a pleasure to stay in. Everyone was just so friendly, attentive and helpful. I had an early departure flight and they took it upon themselves to make sure I have a vehicle to send me to the airport on time, and prepare some breakfast takeaway to make sure I do not go hungry.

Excellent service and location

Location of Hanoian Hotel couldn’t be better, nearby the heart of Hanoi.. great coffeeshops and restaurants all around. The hotel was a basic 4* hotel, the room was clean and reception was friendly. The breakfast we didn’t like to much, very little options unfortunately. We also did try the massage, which wasn’t to bad but the massage room and beds need an upgrade. Worth the money paid but will look for another hotel in the same area for our next visit to Hanoi

This hotel is very central and very near Al Noor Mosque. It’s old but there are a lot of international tourists who booked them for their great service and good english speaking receptionists. For my last night in Hanoi, i booked 2 rooms and requested for very early check in. The male receptionist very kindly helped us accede to this request. They also helped with directions and speaking to the driver who was picking us up for an early morning flight the v next day. I also informed them about the room being dusty and they cleaned it up right away. Great service and i will not hesitate to book them in future should i ever come to Hanoi again.

The level of personal service was exceptional. I cannot recall the name of every member of staff who were all very attentive but lovely Else went to extraordinary lengths to ensure our stay went well. The hotel offers very good value for money and their personal airport transfer service is cheaper than a taxi which in my experience is most rare. We chose a Family Room which was quite large with 2 windows and small balconies. The location is quite good being just within the Old Quarter. I had to leave earler than my family to catch an early flight to Bangkok and they even prepared a food parcel for me to take with me, I hadn't requested one All in all very good value.

This is a recommended hotel when you stay in Hanoi! Very accessible and the hotel employees especially the receptionist Andrew and Phuong are very accommodating.. and they always smile :) You’ll get the full value of your money (my room comes with buffet breakfast) staying in this hotel! Definitely will come back!

Great service and I would return here again. Just that I was given a room right next to the lift lobby and it was very noisy in the morning. Apart from that everything was great.

Breakfast is not so good. Personnel is not enough to service breakfast.