Hanoian Central Hotel & Spa

The hotel was excellent. The customer experience was the best I have experienced so far. I received an email the day before the check in to tell me about the services and tours I can book. The check in includes a free drink, a local sweet and an explanation of where we can visit with a map. The room is very clean, bedding are comfortable. When we checked out, we received a box of local sweet to take home. I will definitely come back again.

Location was good, service was pleasant and fast. Room was overall clean and pleasant smelling when first checked-in. Now on the bad - ants slowly started to appear after my first night of stay in the room and toilet. Booked a family room and was indicated it had a courtyard view. But in actual fact, it was the last room on the inner side of the hotel with view of a wall from a tiny window. I didn’t bother drawing the blinds up. There are two fake windows as well. But being at the back of the hotel, it is a quiet room away from the street traffic if that’s what you value. Breakfast was below average - pho wasn’t good for a place where pho originates. Hotel was great in offering packet breakfast for my early flight. However don’t hold high expectations as they are just enough to not go hungry - was interesting how one packet had jam and butter, one packet had only butter, and one packet had nothing for the bread. When checking out, the front desk insisted on me completing my review right there and then with a 10/10 rating and to include his name in the review before I could leave. I have never encountered such insistent request and I believe it might have to do with being rewarded by the hotel management for being named in good reviews? Totally understand it might not be the front desk’s fault if they are following instructions but such insistent requests are a major turn off, especially in the wee hours when I have to catch my flight. Out my 4 trips to Vietnam across the various cities, this is my least liked hotel. There are definitely better hotels in the vicinity at similar price point.

We have stayed at this hotel twice, our impression is this hotel provides excellent service to customers. frondesk Antonie and Tania were amazing, helped upgrade our oom for free with a balcony. The location is close to the night market, the famous train street with cool coffee shops. so don't hesitate to stay at this hotel.

Great hotel, excellent location in old quarter

This hotel is a pleasure to stay in. Everyone was just so friendly, attentive and helpful. I had an early departure flight and they took it upon themselves to make sure I have a vehicle to send me to the airport on time, and prepare some breakfast takeaway to make sure I do not go hungry.

Excellent service and location