Hanoi 20 Hotel & Apartment Reviews

Response from Property: Dear Mrs Rosie Mae Techap.We are absolutely thrilled to receive your wonderful feedback! Thank you for choosing to stay with us and for taking the time to share your experience.We are delighted to hear that your stay was superb and that you found your room clean and the bed very comfortable. Providing a comfortable and pleasant environment for our guests is always our top priority.It brings us great joy to know that our hotel staff were friendly, hands-on, and able to make your stay even more enjoyable. We take pride in our team's dedication to ensuring our guests have a memorable experience.Additionally, we're glad you enjoyed the fantastic service at our complimentary breakfast. We strive to offer a variety of delicious options to start your day off right.Your kind words mean a lot to us, and we're honored that you would choose to stay with us again without hesitation. We can't wait to welcome you back for another fantastic stay!Thank you once again for your kind words and for allowing us the opportunity to take care of you. If you have any further questions or requests, please don't hesitate to reach out to us.Yours Sincerely ,Henry -Tu Customer Service.

Response from Property: Dear Mrs Andre Gavrilov.Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the breakfast, appreciated our polite staff, and found our early check-in policy accommodating.We apologize for any inconvenience caused by the soft mattress and the lack of soundproofing. Your comments are valuable, and we'll address these issues promptly to enhance our guests' experience.If you have any further concerns or need assistance, please don't hesitate to reach out. We hope to welcome you back soon for an improved stay.Yours Sincerely, Henry -Tu Customer Service.

Response from Property: Dear Valued guest.Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback regarding your recent experience at our hotel. We sincerely appreciate your input as it helps us to improve our services and ensure the best possible stay for all our guests.We are delighted to hear that you enjoyed our breakfast and found it delicious. It's always rewarding to know that our efforts to provide a satisfying culinary experience are appreciated.However, we apologize for the inconvenience you experienced with the hot water in the shower. Please rest assured that we take your feedback seriously, and we will immediately address this issue to ensure that it does not occur in the future. Your comfort is our top priority, and we strive to provide a seamless and enjoyable stay for all our guests.Once again, we thank you for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to welcome you back for an even better experience in the future.Yours Sincerely , Henry-Tu Customer Service.

Response from Property: Dear Rheavendi, on behalf of the hotel team, thank you for choosing our hotel as your accommodation for your trip. We understand that besides the interesting experiences you had while staying here, you also had a small incident that made you not really happy, however our hotel is very diverse in room types, which can to some small misunderstanding that caused you to be unsatisfied with the room , we are sorry about that incident, hope for your understanding and hope that the next time you return to the hotel, we will serve you better. Thank you and wish you good health. Sincerely, Zee - Guest relations!

Response from Property: Dear Mr.Pon_npckThank you for sharing with us the experience of your recent excellent stay at 20 hotel and Apartment Hanoi, we made every effort to deliver a distinguished staying experience to all our guests through personalized and impeccable service and fashionable facilities. It is much to my delight that we did make your time at our home a really special and memorable one. We will surely convey your encouraging words to our team members, Hopefully, we will have the opportunity to welcome you back and impress you once more with another exceptional experience in the near future.Yours sincerely, Henry Tu - Customer service

Response from Property: We are thrilled to hear that you had such a positive experience with us and that you consider our hotel to be the best in its price range. It means a lot to us that you found value in our offerings and services. Providing exceptional experiences at competitive prices is something we strive for, and we're delighted to know that we met your expectations.Your intention to revisit our hotel for your future stays is the highest compliment we could receive. We would be honored to welcome you back and ensure that your next stay with us is just as enjoyable, if not better, than your previous one.If there is anything specific you would like us to prepare for your next visit or if you have any additional feedback to share, please feel free to let us know. We are always eager to improve and enhance our guests' experiences in any way we can.Once again, thank you for choosing 20 Hotel, and we look forward to the pleasure of hosting you again in the near future.Yours Sincerely, Henry -Tu Customer Service.

Response from Property: Dear Valued guest.Thank you for taking the time to share your feedback with us regarding your recent stay. We truly appreciate your kind words about our service, spacious rooms, and delicious breakfast. It's always rewarding to hear that our efforts to provide exceptional hospitality are recognized by our guests.However, we regret to learn about the inconvenience you experienced with the smelly faucet in the shower. Please accept our sincere apologies for any discomfort this may have caused during your stay. Rest assured, we have promptly addressed this issue with our maintenance team to ensure it is resolved to prevent any future occurrences.Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall experience for our guests. We hope that despite this issue, you were still able to enjoy your time with us.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another pleasant stay in the future.Yours Sincerely ,Henry-Tu Customer Service.

Response from Property: Dear valued Customer.Thank you very much for taking the time to provide feedback regarding your recent experience with us. We truly appreciate your valuable input as it helps us to continually improve our services.We are delighted to hear that you found our staff to be excellent and that you received fantastic and prompt service during your stay. Ensuring that our guests feel welcomed and well taken care of is one of our top priorities, and it's always rewarding to hear when we've succeeded in this regard.We have also noted your comments regarding the breakfast quality and variety. Please be assured that we take all guest feedback seriously, and we will certainly look into ways to enhance the breakfast offerings to better meet the expectations of our valued guests like yourself.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.If you have any further comments or concerns, please do not hesitate to contact us directly. Your satisfaction is our utmost priority.Yours Sincerely, Henry- Tu Customer Service.