Hanoi Golden Moon Hotel & Travel

The staff are excellent in their costumer service. They always check us on esp. To Jessica and the 3 others ( forget their names) help us book our halong bay and Ninh bình tour hassle free. Perfect location near to the Lake and St Joseph Cathedral and other tourist spots, a lot of coffee shops nearby and local street foods overall it was a pleasant stay. For sure I will be back again.

Great boutique hotel with a nice personal touch just outside the busiest part of Hanoi. Nice, spacious and luxurious room with an excellent bathroom. Very friendly and helpful staff and a great rooftop breakfast area. Definitely recommended!

I had a terrible experience at this hotel due to misleading photos and descriptions on Tripadvisor and Booking. I arrived on 20th February for a 3-night stay, only to discover that my double room on the second floor had no windows - no fresh air, no daylight - an absolute nightmare! This crucial detail was conveniently omitted from the room description. When I raised my concerns, the staff offered to cancel my reservation for the remaining 2 nights and refund me, which I gladly accepted. I quickly found a much better place just across the street. I suspect they wanted to cancel my Booking reservation to protect their artificially high rating. As for breakfast, it was just as disappointing. I was given a choice between eggs or pancakes - both were not allowed. I chose pancakes, and to my shock, they served a single pancake. I’ve never seen anything like it! Please don’t be fooled by their Google, Booking or Tripadvisor rating. This place is smelly, miserable, and could easily ruin your trip. Avoid at all costs!

Had the strangest awkward experience - On the day of check out, the reception staff offered to pack breakfast, as we were leaving early to the airport. In the morning, when we saw the packed breakfast, there was very little in it. The breakfast area is right next to the reception. So, we went there and picked up some fruits. the chef inside bad mouthed in vietnamese and the junior immature reception person came and stopped me from taking fruits for breakfast, saying they had packed something for us to go and that's it. I had payed for the damn place and the breakfast !!! And was literally stopped from availing the service for which I had paid for. Quite a Shameful way to treat paying customers that chose to stay at the hotel. This is a below average break fast, in which fresh fruits were the only savior to begin with. This is a boutique hotel with 10 rooms and looks like they are trying to save money through different means, including employing uncouth staff, that probably come cheap. Another day, had another strange experience at breakfast. Breakfast closing time is 9:30 but they stopped refilling things around 9 am itself and were told that closing time is nearing !!

We were not able to stay in this Hotel when we check in at 11pm. as our room wasn't ready. Apparently, the bathroom was not working. However, the front desk staff was great and vey helpful to organise another hotel/room, without extra cost. The only downfall was that our original booking had the breakfast included. In which we were not able to have it in the new hotel.