Skyline Hanoi Hotel Reviews

Cindy is a very nice girl. Very convenient hotel.

Good location although finding it was tricky down a lane. Room was clean and modern

Location is good near Hoan Kiem Lake but in a narrow small lane instead of a main road. Taxi drivers may not be able to find easily. Some small stain spots on bedsheets but room is fantastic otherwise. Staff are friendly and polite.

Great service 👏 Excellent location and there were many food amenities nearby.

I checked in late in the evening around 8. Not even 10mins after the check-in, the front desk person came to the room and told us that we have to change the room because they are going to repair the room soon. I asked him why but he didn’t give us any details and just told us to come to the front desk to speak to his manager. We went downstairs and the concierge put me on the phone with his manager. The manager said the concierge is going to take us to the different hotel which is “one minutes away” and change our room with the “window view”. Instead of explaining or apologizing about the situation, he was basically telling us to change the hotel. To be honest, I was iffy about it since I read couple reviews that they had put customers into different hotel with various reasons. I didn’t have any choice, but I wanted to see the room first before making any decision. The guy took us to a HOSTEL called “Hanoi backpackers hostel” and he was handing me the room key instead of taking us to the room and showing us. I told him to walk us to the room and show it to us instead of just handing us the key. When we got to the room, he opened the door with the room key, but the door wasn’t even opening. I was terrified and wondered what would happen if I just accepted the key. I asked the guy for the refund because obviously I wasn’t comfortable with the place and the given situation. Also, they were violating the contract since we booked the place in advance and they just decided to repair the room the day which they knew someone was checking-in. We came back to the skyline hotel from the “hostel” and he put me on the phone with his manager again. I explained everything and said I want the refund because it was not what I signed for. Then, he said “NO REFUND” furiously and said we can just stay in the room that we booked and they will repair the room tomorrow afternoon after we check out. So we went back to our room, but we started to feel unsafe. Who else would feel comfortable with all the situations that happened here? We were two girls traveling from different country. With all this happened, we couldn’t trust the hotel and started to feel insecure. So we decided to leave it this hotel and find another hotel to stay. Of course, we didn’t get any refund since it was our choice leave. We had to leave the place to ensure our safety and security. It is just my honest experience. Unfortunately, I can’t give detailed feedback about the room since I checked in and checked out in an hour. Maybe I was there in the wrong place wrong time. Maybe your experience will be different from mine. I’m writing this review just in case the same thing happens to you and be aware. Thanks for reading my long honest review and safe trip everyone. Just for the record: Did I ask to change to the different room in the hotel? - Yes, I did ask and the concierge said there was no room left. However, when I walked into the room after checking in, my room door was opened empty as well as the room opposite from us. Did they have to fix something in urgent? - I believe not since we checked everything as soon as we walked in. The water was fine and ac was working fine. I asked the manager what they need to fix, then the manager said “no fix,” they just need to “repair” the room.

The hotel located near Hoan Kiem Lake and Old quarter street, it was nice to access to all sightseeing place. Hotel manager was super hot, kindness and friendly with all stays. Just recommend stay this hotel if you have plan to visit Hanoi.

The owner is very helpful in arranging for taxi services and other requests.

No frills hotel,right in the middle of where you need to be if you want a good staying in Hanoi. The manager is a very pleasant guy who strives to give you a good staying and with a sense of pride in his job (a rarity these days). All the staff were very polite,friendly,attentive and helpful!!!!!!! They also organised an airport drop off,at a very affordable price. Spotlessy clean hotel and room. I can't recommed it enough. If I would ever go back to Hanoi,I would definitely book there again.

Lobby is a little dated but the rooms are modern and clean. Front desk also is very helpful, and fluent in English.

surrounding have nice local food 😍

The staff at the hotel are very friendly and willing to listen to my poor English. Even though I was worried about it, I broke it from my wallet. Perhaps because we were cleaning with a small staff and we were waiting for guests who checked out late, we recommend that you arrive an hour before check-in at 2:00, leave your luggage, and go sightseeing at the lake. I was told that it would take about an hour again when I returned after about two hours just in case, and I was angry. In fact, the day before, I was double-booked at the airport hotel and moved to another terminal. I had just rolled my suitcase and walked for over an hour on the occupied sidewalk, annoyed. Actually, I didn't have enough time left to take a walk, so I took a rest on a chair by the Hoan Kiem Lake. I usually give priority to the other person's convenience, but when I complained that it was too late !! Looking at the room, although it is spacious, there is nothing, the TV has no channels, the electric pot does not reach the outlet, and the bath is only a shower without a bath tub... It is spacious. There is no window... It's cheap, but you should avoid the windowless room on the 2nd floor. As expected, when I told the front desk, I immediately came with me to check it, and because the TV was not reflected, I brought a different TV from another place and attached it to the wall. The pot pulls the stand under the TV, plugs it into the outlet below, and puts it back in again. I'm a nice person, but... Breakfast was good. The top floor of the Backpacker Hotel, which is a little far away, takes the elevator up to 8 times, and then you have to go up the stairs to the 2nd floor, so be prepared. Don't get lost because you will be returning alone. A young brother who looks like a part-time job sent me without a nasty face. I wish I could have stayed in a better room... This is my impression. I could hear the voice of the front desk all the time, so it was really good to bring earplugs. "They're really nice people." perhaps.

I stayed for a short day and it was good because it was close to the beer street, but it was closed at night so I had to wait until I got back to wake up, but I was still satisfied with the price.

It's just right for the price. If water doesn't come out, contact the front desk and it comes right out. It's on the 8th floor, but the elevator goes up to the 7th floor, so you have to walk up and the furniture is very old. I traveled alone, so I stayed comfortably. I ate at another hotel about 3 minutes away.

Since it was an early morning flight on the last day, I made a reservation to wash up, but the owner gave me various information. Thank you to the owner who kindly gave me a tip that I should get to the airport early because Blackpink was in Vietnam that day and there might be traffic jams ㅠㅠ The hotel is located near the beer street, so it is very accessible, and I am very satisfied with this level of service at this price!