Guest User
March 27, 2024
Due to the hotel's check-in and check-out policy, I was afraid that I would not be able to check in if I arrived in the early morning. I tried to cancel the order within 10 minutes after making the reservation, but was rejected because of the reason "the hotel has a 24-hour front desk." Unexpectedly, when I arrived at the hotel that day, I was told that the room was full. Yes, I was taken to another hotel to stay one night. We negotiated with Ctrip to resolve this issue, and the results were quite satisfactory. The hotel offered free airport drop-off service as compensation for this issue.
Room type: The windowless room is a bit small
Location/Distance: Very close to Hoan Kiem Lake, just 5 to 10 minutes’ walk away
Service: Gentle and courteous
Hygiene: Not bad, no merits or demerits
Noise: The sound insulation is relatively poor. You can hear people walking and talking outside in the room; you can also hear sounds in the room in the corridor.
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