Splendid Premium Hotel

All of the staff at checkin were very friendly & helpful in making sure check in was a smooth process, after providing copy of reservation & passports to confirm booking a welcome drink was provided. Ms Kate was super efficient & friendly & escorted us to the room to show us all the amenities & gadgets. Bell boys carried our bags into & out of the hotel. There had been a water outage impacting the city earlier but we were ok in the hotel & didn’t experience any impact from it. We stayed in room 601, it was massive with a king bed & leather 2 seater lounge, a small (standing only) balcony & seperate bathroom which had a bath, shower x 2 options & toilet, the water strength was good. No English language channels on the TV but does have Netflix etc. As non smokers we did experience an issue with the main AC unit with the smell of cigarettes notable when turned on. There is a second smaller unit which managed well to keep room cool & we didn’t end up using it again. We advised reception & maintenance promptly came & cleaned the filters. Turned out last guests had been smoking in the room. We stuffed up the safe combination & a quick call to reception & someone was up in no time to fix it. On level 6 street noise was not an issue. Drinks in the fridge were not cold, but switching the plug into another power point proved a winner & drinks were cold. We let reception know. Small issues in the scheme of things. Rooms go to level 10 & then stairs to level 11 & 12 where the gym, pool, restaurant & rooftop bar are located. Staff are very friendly throughout the hotel. Our room was cleaned & replenished daily. We had a couple of drinks in the rooftop bar, the views are great & beers were cold& service was good. Breakfast is on level 12 & has a wide array of western & Asian food options & plenty of seating, staff are very friendly & they clean up tables promptly. The food was fresh & plentiful with lots of hot & cold options. There is a plunge pool & has 4 pool loungers & a further lounge area upstairs. It’s not a large space but given the hotels location in the old quarter, it’s lucky to have a pool. Had Swedish massages in the on site day spa, which is located in the basement, amenities are clean & staff on point with their massage techniques. Settling of our account & check out by Mr Rachel was prompt & a small gift provided to us. Overall, we enjoyed our time in this hotel, highlights are very efficient & friendly service throughout, room size, proximity to tourist areas & hotel amenities. Highly recommend this hotel to anyone wanting to stay in the old quarter. The on duty manager was friendly & keen to know about our experience. The hotel has only been open 4 months, but you couldn’t tell, the kindness of staff is what makes this hotel standout, it’s definitely worth staying at.

Had a wonderful stay at splendid premium! The service is outstanding. The staff were really friendly and helpful when we needed assistance. They greet us warmly daily, and offered recommendations for the attractions around. Breakfasts were wonderful!! I was also really surprised at how neatly folded our clothes were after sending them for wash every night!:) The lounge is really cosy, very spacious and empty. The walls and interior are really artistic. Had a few bumps during our experience such as having a stench in our original room and the aircon not being cold. However the service here is really wonderful, the staff were very accommodating and catered to our needs immediately by making the necessary adjustments! I would come again if I’m back in Hanoi! Missing them already:)

We loved our stay at the hotel. This was the first destination of our honeymoon and we were received with a lovely gesture in our room (you can see in the attached photo). Very lovely. After a few minutes we were surprised to detect a cigarette smell in the room. We spoke about it with the lobby and they immediately addressed the situation and switched our room - we were very thankful for their seamless approach which was very assuring. The service remained excellent, warm greetings every time we left or entered the hotel 🥰 Breakfast was 10/10, big variety to choose from - local or european. We also booked the next step of our vacation (Ha Long Bay cruise) with the gracious help of Mr. HA! Thank you! Would definitely return!! Special thanks to Ms. An, Ms. Kate and Mr. Jacky! You all made our stay wonderful!

Unforgettable stay. The most amazing staff with amazing Rose and her team. Good breakfast, great great great location, I can stress this enough. The staff were so so helpful, friendly and always ready to assist when need be

I had a great time. Hotel is clean, in middle of city and very accessible. Ms.May , Ms. An, Ms. Rose, Mr.Jacky and the staff were very hosiptable and professional. Food at breakfast was very fresh as well! Thanks

I had the most amazing time in this hotel for the last 3 days. - The location is as good as it gets - The room was clean and comfortable - The beds were made for a perfect night's sleep - The breakfast was out of this world. A huge variety of local of western dishes always changed from day to day. Al ways one of the highlights of my day. - The staff were always kind, polite and responsive to any of my requests. I would like to mention Miss May, Miss Rose, Ms An and Mr Jacky. They have all made a difference to my stay. Not to mention the small gift received open check-in out. Thank you Splendid Premium Hotel for making my stay in Hanoi special.