lauatk
October 23, 2024
Before check in, the accommodation contacted us to offer us a free upgrade to their 3-bed, which they said was larger so we of course accepted (we didn’t need the extra bedroom but the larger living room sounded nice). The check in process was a bit odd, we hadn’t been sent the passcode for the door and were not to speak to reception, but no big deal. However, the main issue was that the property was complement different to the 3-bed listed, and of a lower quality. We asked the property to move to the unit we had actually booked but this said this wasn’t possible that night, we’d have to wait until the next day. We had to contact Trip.com and after 1h30 and much back and forth, we were finally moved to the 3-bed advertised. This looked like the pictures, except that the living room door didn’t close, letting in the outside and more annoyingly noise from the very large motorway junction right underneath… we asked to check out early and the property was quickly accommodating.