Home Key Modern 3 Bedrooms in Center

I couldn't really rate it. I checked out of the previous hotel and tried to go to this hotel that I had booked the day before, but I couldn't find the address when I searched for it on Grab. The address on Trip.com is So 4 Ngo 2 Nguyen Ngoc Nai, 50, Quan Hoan Kiem, Hanoi, Vietnam, but there seems to be no place called Nguyen Ngoc Nai in Hoan Kiem, and when I searched for "Nguyen Ngoc Nai" on the map, it was quite far away. It was already time to check out, so I was in a hurry, but I couldn't find the phone number on the Trip.com site (I found out later that there was a number in the email), so I had no choice but to not contact them and asked a friend to arrange another hotel and file a complaint later. A few days later, when I returned to Japan and called and explained the situation, the hotel said that they couldn't refund me because I had already stayed there, so they said they wouldn't refund me. I told them that since the problem was that the address was wrong, Trip.com should take responsibility no matter what the hotel says. They said that they could not refund me because the hotel would not refund me, but if I could prove that I stayed somewhere else, they would pay me 1,500 yen as an apology. I thought about why they were saying this, and realized that they suspected that I had stayed there but had lied and was asking for a refund. How rude. There may be some bad people like that, but if proof is needed, they should make the hotel prove that they stayed there. Since they listed the wrong address, I would like them to prioritize the customer's complaint. Currently, I have not received a reply when I emailed them again to ask if they were aware that the address was wrong. If this is allowed to happen, they can list a fictitious hotel and just take the money. This kind of response shows that even if there is some problem with the hotel, Trip.com can only contact them, and if the hotel says that there was no problem, Trip.com cannot do anything.