Madelise Palace Hotel & Spa Reviews

Comfortable hotel in the heart of the Old Quarter. Even more, the entrance opens up onto the Hanoi Night Market for easy access to restaurants and shopping. Rooms are clean and well-maintained. The staff is kind and helpful to arrange airport transportation.

It's close to everything in the old quarter. Staff was really nice.

very nice and clean hotel.also very nice reception man.he helped me too much.so hospitality.but it's pity small room without window .

This is a lovely little place with amazing staff who are very willing to help.

Although I arrived late at night, I was warmly welcomed with a smile. All the staff are friendly and nice. The location is close to the old town, and there are many restaurants, so breakfast is not a problem. However, there is no problem even if you move to an affiliated hotel by motorbike, which is different from the hotel you originally booked. Another thing is that the bed was a little damp on the first day. But even more than that, I was able to spend a happy time with the warm reception from the front staff. I will use it again.

Please kindly ask me about taxis, plans, etc. Everything was carefully and accurately prepared. The room is clean. I thought the water in the shower was difficult to drain, but everything else was fine, and the air conditioner worked well, making it a comfortable stay. The location was very good as it was in a place where you could walk around the old town and sightsee.

Friendly staff, clean hotel and convenient location for dining and shopping

nice room

The location is great, the lobby looks nice, staff is friendly and very helpful. The rooms are spacious but needs some TLC. The value is good, but the fact is they don't serve a continental breakfast which a lot of competitors offer. I guess the size of the bedrooms is important when sharing a room.

Besides the fact that the hotel is called '...and Spa' and the Spa was closed, be prepared to stay in a room with no windows, only the family room has windows. When I asked the reception for a room with a window they told us that our booked room has no windows, even though the pictures in the room description had windows, but guess what those windows were leading inside the building. I did not know that having a window that leads in the open air it s an extra... Also, they do not provide any services at all, no breakfast, no pick up from the airport ( they say they do, but I tried to call, message, email them regarding a pick up and nobody answerd), so customer support 0. And last but not least, which was the biggest downgrade was the fact that they cancelled our booking the day of arrival because of an invalid card, even though in the booking was mentioned that we need to pay at the property and not in advance and also out card was verified in advance so there is no way that our card was invalid. We tried again to call, message, email the property after they cancelled our booking to sort it out, but again no answer, so still went there. Overall the only good thing about this hotel is the location.