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Business travel

Brandi Fuji Hotel
3.9/526 Reviews

Brandi Fuji Hotel

Hanoi|0.47km from English Hanoi
Unfortunately, I had a terrible experience in this hotel, I was blocked in the sauna for more than 40 minutes because part of the door was plastic and then it was disconnected and blocked, the door was no longer opened. I cried, I was so scared and at last a panic attack, I couldn't breathe anymore, yet now writing this review, I'm getting a little cold to think about it. The most ridiculous thing is that there was no emergency button in the sauna so no one heard me because the sauna is on the nineth floor. But after 40 minutes of panic, I finally made it open with all my strength by hurting my thick finger, breaking my feet's neck half; bloody and crying I go down and they offer me only a screw. Not even a disinfectant. After calling the management, they brought me to the hospital for check. Of course, I was dehydrated and I had a thousand hearts even after 3 hours of the incident. The worst thing was that for the staff seemed nothing. Yeah, but I could have left our pens!! After visiting the hospital, the receiving officer told me the manager wanted to talk to me, and I thought he wanted to apologize. He told me that normally when they bring people to the hospital they have to pay them the bill and that the sauna door was broken and that it would cost about $100. Indirectly, he tried to ask me to pay for everything, very unhappy, and I obviously refused because I went to the hospital for their sake, and at last did not have to pay for the hospital and the door, but incredible. What a good face torn. After this experience has ruined me all the next holiday. Never again. And be careful in the sauna if you go.

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Breakfast

Victor Hotel
4.1/54 Reviews

Victor Hotel

Hanoi|0.47km from English Hanoi
Maybe this is one of my worst experiences about a ksan sub-range segment, a person who works in a hotel for 10 years, is really sad and disappointed with ksan's services, when checking in, the room does not have hot water, I couldn't contact the reception, at the end of the afternoon to change the room, the owner ksan and the operator ksan reported that due to the room change, so I would not clean the room tomorrow (I stayed 2 nights), and I did the job for a long time to know, and then the evening was too cold. I asked for a blanket, the owner ksan also refused to the reason for the staff. The room cleaning has returned to the warehouse and there is no one to cover the blanket at night, until the next day because I didn't clean the room, I asked for more amenities but I couldn't communicate with everyone until the end of the afternoon. I went out and came back and asked, I received a response to the storage that was locked. 2 days use old towels and another very understanding reason is that ksan refused to park motorbikes vs the basement only for guests staying in long stays so (I booked through booking.com to have this benefit) so I had to go to find a parking space (feeling not as a hostel) after what I experienced, I was really disappointed and want to go up booking.com to review avoid for guests to meet the above, more surprising than ksan canceled itself and reported on the app that I canceled with the booking.com side

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Top rated hotels in Hanoi

Searching for hotels near English Hanoi? Compare room rates and reviews to find your ideal stay.
Myrcella Urban Studio
4.5/515 Reviews
Everything is good even though this price is! There is a bar for Japanese owners around the hotel, and the rooms were very clean and comfortable!
HB Serviced Apartment - 121B Quan Hoa
4.2/526 Reviews
Không gian đẹp, giá cả phải chăng, nhân viên nhiệt tình, đầy đủ tiện nghi, bạn bè tôi rất thích. Thực sự mình rất ấn tượng và cực kì happy khi trải nghiệm phòng bên HB. Từ lễ tân cho đến sale tất cả đều chuyên nghiệp, phòng ốc sạch sẽ. Nếu có quay lại mình nhất định chọn HB và giới thiệu cho bạn bè mình
Cau Giay Hotel
2.3/52 Reviews
Nguyen Thi Hang: 1207 (1) ”Disappointed” is a light word for the 4 * brush - take off 1 * in the 4 * brush on your system. Should train your voice in the process of serving guests directly or via phone. When we BUDUR your services in the process of being reasonable and do not accidentally understand or intentionally, we became your hotel's SON instead of friendliness.
Sen Hotel - Managed by Sen Hotel Group
4.2/532 Reviews
This is a nice little hidden away place. Rooms are huge (at least mine was). Restaurant was pretty good too. Breakfast a little light on but OK. Comfortable (enormous) bed. Good location. Very nice place. Probably four star but any hotel that provides guests with a Fire Escape Hood is going above and beyond in my opinion.
Kegon Hotel
4.5/519 Reviews
It's an apartment. The room is not big and the windows face the patio. It's like nothing. The quality of the facilities in the room is okay, better than the average express hotel. The waiter has a very good attitude. He doesn't speak Chinese but speaks English. There is a local Vietnamese restaurant at the door, and it is convenient to take a taxi.
Victor Hotel
4.1/54 Reviews
Maybe this is one of my worst experiences about a ksan sub-range segment, a person who works in a hotel for 10 years, is really sad and disappointed with ksan's services, when checking in, the room does not have hot water, I couldn't contact the reception, at the end of the afternoon to change the room, the owner ksan and the operator ksan reported that due to the room change, so I would not clean the room tomorrow (I stayed 2 nights), and I did the job for a long time to know, and then the evening was too cold. I asked for a blanket, the owner ksan also refused to the reason for the staff. The room cleaning has returned to the warehouse and there is no one to cover the blanket at night, until the next day because I didn't clean the room, I asked for more amenities but I couldn't communicate with everyone until the end of the afternoon. I went out and came back and asked, I received a response to the storage that was locked. 2 days use old towels and another very understanding reason is that ksan refused to park motorbikes vs the basement only for guests staying in long stays so (I booked through booking.com to have this benefit) so I had to go to find a parking space (feeling not as a hostel) after what I experienced, I was really disappointed and want to go up booking.com to review avoid for guests to meet the above, more surprising than ksan canceled itself and reported on the app that I canceled with the booking.com side

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