Anonymous User
April 4, 2025
A male front desk staff member came up in the middle of the night to check if the room was occupied. He didn't knock on the door and just used the room card to open the door. I was a girl staying alone in the middle of the night, so you can imagine how scared I was. The next day, he didn't take the initiative to apologize or explain. I had to ask him and he told me that there was a system error and he came up to check if the room was occupied. Because I don't speak English very well, I can't make trouble for the hotel or argue with them, but the hotel's approach is really inconsiderate.
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