Popular Hangzhou 4-star Hotels

Hotel is very well located to the West Lake. Approx 15 mins walk. It is close to the night market and also a number of food halls. There is a coffee shop right downstairs on the right hand side of the hotel which makes great coffee. There is also 7/11 shop. Metro is also downstairs less than a min walk away. First impression checking in wasn’t great - English on checking in was difficult. Probably due to slight language barrier felt not as warmly welcomed as other hotels. I expect hotels that receive foreigners should have basic level check in. They also were very particular on how who should go into each of the three rooms but I said it we will sort this out between us. After that it was fine we went to our rooms. Rooms are quite outdated and could do with a bit of an upgrade especially with handles coming loose. Rooms come with bath robes, tooth brush, toothpaste, combs, Ted Baker toiletries (shampoo, conditioner and shower gel) and slippers. They also provide water bottles daily and there are ones you can take free as you head out towards the lift which is a nice touch. The hotel housekeeping staff were the best despite language barrier they were very polite, courteous and professional. Very helpful as well. There was a housekeeping lady who came to help us with wifi as we did not have a China mobile number and she also knew we had three rooms booked. She helped with two of the rooms and asked if the other room needed help but they didn’t. There isn’t much of a place where guest can relax as they come back to the hotel. There is a small space on the left hand side as you enter the hotel which has a football table, toy dispenser machines, limited seating area. For anyone who wants good location to West Lake I would say this is it. However I think there are better hotels out there. Closeness to food and restaurants is a bonus. Rooms are clean but could do with an upgrade. It’s weird to have a window in the shower room that is directly onto the room as doesn’t give much privacy if all lights on. Overall 8/10

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be professional.

This was one of the best in my 21 day journey in China. Excellent service in the lobby/front desk area was remarkable. The room was thoughtfully designed but it was showing its age. Overall it was still comfortable. The hotel is centrally located.

I recently stayed at the Holiday Inn Express West Lake East Hangzhou and had a great experience. The hotel is in a perfect spot, right next to a metro station, making it super easy to get around. It's also close to beautiful spots like West Lake and Lingyin Temple, which are just a short trip away. The rooms are really spacious, bed size are bigger than usual. Plus, they're super comfy, making it a great place to relax after a day of exploring. Overall, it's a fantastic place to stay if you're visiting Hangzhou.

The hotel has an excellent location close to the river, parks, shopping malls and restaurants. The area is absolutely stunning. The room was very clean. We loved the evening light show. However, we couldn’t fully enjoy the view because the window glass was dirty. I understand that it’s technically difficult to clean the windows on the 54th floor though. The staff was very friendly and the breakfast was good. Totally recommend for any type of travelers!

The hotel staffs are so friendly and soo nice . They helped me with almost everything as best they could . I love everything about jt .

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

It was very nice and clean hotel. There are kitchen, kitchen staff, and clean bed linen. They do cleaning service every day. They also have laundry machines and individually packaged laundry detergent for single use in common area. It is very good for travelers. If I’m allowed to say two things, it would be better to have a sponge for washing dishes in the room. And shower water pressure was a little weak compared to Japan though it’s still fine. All staff are very kind. Thank you very much.

Hotel's location is very good. Next to the MRT FENGQI station exit C3. Kerry Shopping Mall is at opposite side, while INN77 Mall is less than 10 mins by foot. To Xihu it takes about 30 mins by foot. Room is very well clean and staff are service minded while some especially Nina is very attentive. We are very appreciated to her help. So we are very happy to extend our stay here. Will definitely stay here again if coming to Hangzhou next time.

Lovely stay, as always, for the Citigo chain. Hotel location is close to Kerry Center and a short drive from West Lake. Staff is friendly and accomodating. Our room was located very close to the street and there was a lot of traffic noise. We were able to use the ear outside provided. Our room did not have the black out curtins that some Citigo locations have. But otherwise, the room layout was nice and the hotel was just as expected. We always choose to stay with Citigo, regardless of what city in China we visit!