Zhiwuya
January 19, 2025
The hotel facilities are good, but there are some problems with management and quality control. Take breakfast observation as an example. First, there are no napkins on all the tables in this level of hotel. Second, there is a plate under the orange juice can to catch the orange juice dripping from the water outlet (this is for the convenience of the staff - there is no need to clean the sink below, but the customer must hang the orange juice in the air, otherwise the bottom of the cup will be stained with orange juice). Third, before the end of breakfast, a group of service staff began to take away the tableware and food around the customers (it is still convenient for the staff themselves, so they can leave work as early as possible, but the diners experience...). Over the years, I have met several executive chefs who came out to see the customer experience in hotels rated at this level, but this is the first one who is so anxious to collect breakfast. In essence, the hotel has lost its customer-first soul at least in this link, and there is a problem with quality control. Considering that this hotel is rated higher in the vicinity of nearby colleges and universities, there should be some foreign friends staying, so I still hope to do a good job of internal management. In addition, the front desk reception is enthusiastic and qualified.
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