Luxury Hotel Hangzhou

First of all, I called the front desk in advance and the service attitude was not very good. They hung up the phone before I finished speaking. Finally, I left a message through Ctrip's order notes. On the day of check-in, the front desk did not give any active reminders, including breakfast, amusement facilities, gyms, etc. This soft service is really not very good. In addition, there is an additional charge for Nongfu Spring in the room, which I can't understand. The free water is only two bottles of parent-child or family travel. If it is a hot day in Hangzhou with a temperature of 35 degrees, shouldn't more water be prepared in the room? It is worth affirming that the notes are prepared before checking in. Let's talk about the most speechless thing about the hard equipment. The water in the shower is too speechless. The water volume is really too small. It is very difficult to wash long hair. The bathtub is big enough. My daughter's hair is washed in the bathtub, otherwise it will also collapse. Overall, if it is a five-star hotel, it is indeed a bit unsatisfactory. If it is a three-star hotel, it is almost the same. The plus point is that the hotel's swimming pool is relatively user-friendly, and the facilities and equipment are well-made. The only thing is that the hotel's swimming pool does not have its own towels, and guests have to bring towels down, which is really a bit confusing. It's okay when it's hot, but if it's cold, you have to bring several towels to avoid catching a cold.

Very good hotel, very cost-effective, new equipment and facilities... The decoration is exquisite, with Song Dynasty style, which makes people feel very comfortable! But the staff really needs to be trained. Except for the front desk receptionist Wang Qingqing, who has a friendly smile, the room service staff really has no emotional communication and connection. When communicating with you, they don't even turn their heads back, which is really out of tune with the hardware facilities... The flaws do not outweigh the merits! Next time I come to Hangzhou, I will stay here again!

The room is nice. I accidentally broke a toothbrush. I'm sorry. Toothbrush are very nice.

The room is OK, with a bathtub 🛁, but I was sleeping in the afternoon and I didn't turn on the do not disturb function, but someone kept knocking on the door to clean up.

I have stayed here many times and it is still as good as before! Especially the breakfast, I personally feel that there are many varieties and the quality is very good! I am very satisfied. Next time I come to Hangzhou, I will choose this place.