Luxury Hotel Hangzhou

The experience was very very bad. The service attitude was very average. The response to any question was very slow. After staying for a few days, I encountered something completely intolerable today! ! ! ! The door was not closed after the hotel was cleaned! ! ! ! Anyone can push the door in. Who dares to stay here again? ? ? ? ? And the attitude of the hotel customer service was very confusing. They brought a bowl of fruit. I don't know if this means reconciliation. ? ! The computer machines worth hundreds of thousands of yuan were placed in the room and I couldn't guarantee whether they had been tampered with. The food and drinks were in the desktop refrigerator and I was not sure if anyone had drunk them. There is no solution so far. Such service really makes people too worried to entrust their safety to them!

Hygiene: Very clean Facilities: Very complete Service: Very good

On the evening of October 31, my husband and I stayed in Room 1151 of Junshang Yunli Hotel. During the period, I took a shower and dried my hair. After blowing my hair, I felt a little itchy on my body and hair. I didn't pay attention to it at the time and went to sleep. The next day, I found that my scalp was red and itchy. I went to a nearby hospital for a check-up. The doctor said it was a chemical contact allergy and prescribed me anti-allergic medicine. During the hotel stay, except for taking a shower and using the hotel's shampoo and shower gel, I didn't come into contact with any other chemicals. My husband was very tired that day and didn't wash up, but he was fine. So I have reason to suspect that the hotel used unqualified products for our customers. Then I took a day off to rest at home. The hotel's plan was to let me cancel the room, and then said that I would stay in another room next time I go to Hangzhou. There was no compensation for medical expenses. I was very puzzled. Let's not talk about whether I will stay there next time. Even if I stay there, I am chilled by the way your hotel handles it. Is there no one to care about the demands of customers of such a big hotel? Can't they afford to pay for medical expenses? My husband has been communicating with them for several days, and they don't care about my feelings as a client at all. Forget it, I will defend my rights to the end

I like the room decoration, but it doesn't feel like a 40-square-meter hotel. The feeling of entering the hotel lobby is very good, clean and hygienic. There are many types of breakfast, but the quantity of each type is not large. When entering the hotel, the security guard took the initiative to open the door, which is good, but when checking in, the front desk clerk didn't even raise his head, and his attitude seemed average. There are enough parking spaces, which is great.

The stay was very good. The front desk guy and girl were very friendly. They would handle any needs as soon as possible. The breakfast was buffet style and very rich. I will stay again😀

The hotel environment is good, but the service details need to be improved. The independent cloakroom and the dry and wet separation in the room are very good, but there is not a hook to hang towels or bathrobes in the bathroom. The buffet breakfast is very rich, which is very good. The gym equipment is very good, but the business hours are only from 9 am to 9 pm. The swimming pool is good, but the business hours are from 9 am to 6 pm, which is a little regrettable. Fortunately, the room is very cost-effective, and I will stay there next time!